Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

security lock

my mom's id now asks her to log in for security and we enter her icloud address and passcode and get message security lock and reset on web address appleid.apple.com. then next security question of her birthday, did not work...nor is the email hers. she is 96, WHY does apple require a log in when all she does is play games on it. Why is there a security lock and WHO can I call to get her ipad working for her again. I am not very fond of apple right now!

iPad (4th gen) Wi-Fi

Posted on Jan 19, 2022 8:41 AM

Reply
Question marked as Best reply

Posted on Jan 19, 2022 10:03 AM

Frijustends wrote:

my mom's id now asks her to log in for security and we enter her icloud address and passcode and get message security lock and reset on web address appleid.apple.com. then next security question of her birthday, did not work...nor is the email hers. she is 96, WHY does apple require a log in when all she does is play games on it. Why is there a security lock and WHO can I call to get her ipad working for her again. I am not very fond of apple right now!

Who = you contact Apple support.

Similar questions

1 reply
Question marked as Best reply

Jan 19, 2022 10:03 AM in response to Frijustends

Frijustends wrote:

my mom's id now asks her to log in for security and we enter her icloud address and passcode and get message security lock and reset on web address appleid.apple.com. then next security question of her birthday, did not work...nor is the email hers. she is 96, WHY does apple require a log in when all she does is play games on it. Why is there a security lock and WHO can I call to get her ipad working for her again. I am not very fond of apple right now!

Who = you contact Apple support.

security lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.