failed to load services in family sharing

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Level 1

8 points

failed to load services in family sharing

last week my kids music was acting up, not loading their music or playlists, then it just wasn’t loading anything on their music account after another day went by. Mine continued to work. I removed them from my account and tried to re add them, now they are unable to click on the invite, tells them cannot complete this action. This morning when I go in to try and resend the invite, it’s showing this now, Failed to load services.

iPhone 11 Pro Max, iOS 15

Posted on Jan 20, 2022 4:26 AM

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Answer 1

ShannonM1

Community Specialist

Jan 21, 2022 7:25 AM in response to emerald163

Hello emerald163,

We see that you're unable to connect to load services in your Family Share plan. First, let's ensure that your data connection is working right. Here is a couple articles on these steps:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If you see No Service or Searching on your iPhone or iPad

You are able to check on the Apple systems status to make sure this feature is currently working in your area too:

Apple - Support - System Status

Additionally, review the Family Sharing setup and make sure everyone is set up properly:

Set up Family Sharing

If the issue persist, we would encourage you to Contact Apple Support for further assistance.

Thanks for using Apple Support Communities!

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Answer 2

Jan 22, 2022 8:17 AM in response to ShannonM1

I have been having the same problem on my iPhone, iPad, and MacBook for several days. The suggestions above did not change anything. Is there a problem on Apple’s systems?

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