I have a user that just bought a brand new charger for her iPad Pro and it will not charge with it. I have an older iPad charging block with a generic USB-C cable and it will charge it. I can't figure out why it won't charge with a brand new iPad Pro charging block and Apple USB-C cable will not charge it. Any ideas?
iPad Pro 10.5-inch, Wi-Fi, Cellular
These support pages should help with troubleshooting:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.
If you continue to experience difficulties, you might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Genius Bar Reservation and Apple Support Options - Apple
Take it to an Apple retail store near you to have them checked.
Most likely a simple replacement would solve the problem for you! 😉
We have tried everything we know. I have an older iPad charging brick that has a USB out. I plugged a USB-C cable with a USB to USB-C adapter to the old iPad brick and it charged just fine. But it will not recognize or charge with a USB-C 20W charging brick or a 30W USB-C charging brick.
iPad Pro won't charge with new charger
