doesnt unlock while charging

My phone freezes up when I put it on charge. The phone is working, but the touchscreen will not respond. Last night I tried to answer a call after I plugged it in before bed, and the screen doesn’t recognize my touch. I do have an Apple Watch as well, so maybe it has to do either the lock feature on my watch. iPhone 13 less than a month old.

iPhone 13, iOS 15

Posted on Jan 21, 2022 1:17 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2022 5:00 PM


Hello JFlogue,


Thanks for asking the Apple Support Communities for help with your iPhone not unlocking while on a charger.


First, try another Apple certified cable: Identify counterfeit or uncertified Lightning connector accessories - Apple Support


Also try another charging block, and another plug or power strip. Try this things individually to see if the issue is with the cable, the block, the power strip, or the wall plug.


If this continues to occur regardless of the cable, wall adaptor, wall outlet, or power strip, we recommend you stop using the device and have it checked for issues. Bring the cable and wall outlets to your appointment to have them checked also: Genius Bar Reservation and Apple Support Options


Cheers.

2 replies
Question marked as Top-ranking reply

Jan 22, 2022 5:00 PM in response to JFlogue


Hello JFlogue,


Thanks for asking the Apple Support Communities for help with your iPhone not unlocking while on a charger.


First, try another Apple certified cable: Identify counterfeit or uncertified Lightning connector accessories - Apple Support


Also try another charging block, and another plug or power strip. Try this things individually to see if the issue is with the cable, the block, the power strip, or the wall plug.


If this continues to occur regardless of the cable, wall adaptor, wall outlet, or power strip, we recommend you stop using the device and have it checked for issues. Bring the cable and wall outlets to your appointment to have them checked also: Genius Bar Reservation and Apple Support Options


Cheers.

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doesnt unlock while charging

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