You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

face id not working after screen change

how can I get FACE ID working again

Posted on Jan 21, 2022 5:42 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 21, 2022 5:52 PM

Whoever "changed" the screen damaged the iPhone. 📲


The solution?


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

2 replies

Jan 21, 2022 6:12 PM in response to Bigman01

Was it an OEM screen assembly replaced by Apple or an Apple Authorized Service Provider? Occasionally they might not use their equipment to reset the Face ID components if they somehow lose connection with the logic board. Some aftermarket fixes don't have a problem if the Face ID components don't lose contact, but there are no guarantees.


If it's aftermarket, you're not going to get this fixed without going to Apple or an AASP and getting an OEM screen assembly replacement. They simply won't reset it with an aftermarket replacement.

face id not working after screen change

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.