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can't update my Mac

I'm trying to upgrade my Mac to MacOS Monterey but when I try to update it application not responding keeps coming up and I have plenty of storage space and its a brand new Mac Pro so its not like its a old computer has anyone any solutions on what to do?



MacBook Pro with Touch Bar

Posted on Jan 22, 2022 8:28 AM

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Question marked as Top-ranking reply

Posted on Jan 22, 2022 10:11 AM

Your download may be corrupt. You could delete the download and try it again. Or if you have a flash drive to install a bootable install. Create it and install it that way.How to create a bootable installer for macOS - Apple Support

10 replies

Jan 22, 2022 8:49 AM in response to jack_7678

jack_7678 wrote:

I'm trying to upgrade my Mac to MacOS Monterey but when I try to update it application not responding keeps coming up and I have plenty of storage space and its a brand new Mac Pro so its not like its a old computer has anyone any solutions on what to do?



Mac Pro is a Desktop, MacBook Pro is a Notebook—you posted in MacBook Pro.


? what OS is it...?

>About this Mac the current is macOS 12.1



https://support.apple.com/guide/mac-help/get-macos-updates-mchlpx1065/mac



you will have to say more about where is it failing...

Jan 22, 2022 9:15 AM in response to jack_7678

jack_7678 wrote:
its a brand new Mac Pro
ok? It wont let me update it what do i do



You do not paint a very big picture, I do understand "wont let me update"...


what exact Mac...?

Are you logged into your admin account?

Are you getting to the App Store?

Are you getting any error messages/ dialog box / anything?

Does the down load start and then fail?

Is this a personal computer or bound to Enterprise / MDM?


try booting into SafeBoot mode and try again from this environment: SafeBoot https://support.apple.com/en-us/HT201262



I can say all known to cause issues, therefore—

Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus


can't update my Mac

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