jack_7678 wrote:
its a brand new Mac Pro
ok? It wont let me update it what do i do
You do not paint a very big picture, I do understand "wont let me update"...
what exact Mac...?
Are you logged into your admin account?
Are you getting to the App Store?
Are you getting any error messages/ dialog box / anything?
Does the down load start and then fail?
Is this a personal computer or bound to Enterprise / MDM?
try booting into SafeBoot mode and try again from this environment: SafeBoot https://support.apple.com/en-us/HT201262
I can say all known to cause issues, therefore—
Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus