📢 Newsroom Update

The iPhone 16 and iPhone 16 Pro lineups, Apple Watch Series 10, the new black titanium Apple Watch Ultra 2, AirPods 4, and new colors for AirPods Max are now available! Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Learn about all the features, apps, and settings of your iPhone

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

when i try to create a new mailbox in iphone the message is "The mailbox couldn't be created on the server" Now what?

when I try to create a new mailbox in iphone the message is "The mailbox couldn"t be created on the server" How can I create a new mailbox?

iPhone X, iOS 15

Posted on Jan 22, 2022 10:53 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2022 11:20 AM

That sounds like your email account is configured as a POP account, not an IMAP account. Go to Settings>Mail>Accounts>tap on the account you are trying to add the new mailbox to. On the next page, what is the heading above the account? Does it say IMAP or POP?

3 replies

when i try to create a new mailbox in iphone the message is "The mailbox couldn't be created on the server" Now what?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.