iPhone XR can't make or receive calls or use cellular data until updated

My phone just randomly gave a message today that says “your IPhone cannot make and receive calls or access cellular data until it has been updated.” I don’t know what to do? I have no service. I tried to call Straightalk and they said it’s probably something with the phone.


[Re-Titled by Moderator]

iPhone XR

Posted on Jan 22, 2022 8:09 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2022 4:14 PM

Hey! This actually isn't a phishing message and is a legitimate alert.


Check out this Apple resource that provides more details on this alert as well as some steps that may be able to resolve the issue: If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart




3 replies

Jan 22, 2022 8:23 PM in response to Sammmemert

Sammmemert Said:

"iPhone service: My phone just randomly gave a message today that says 'your IPhone cannot make and receive calls or access cellular data until it has been updated.' I don’t know what to do? I have no service. I tried to call Straightalk and they said it’s probably something with the phone."

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This is a Scam:

What you are describing is a phishing message. It sounds like a ransomeware attack, which you won't get on your phone. So, let things be.


Report this Phishing Scam:

Next time such a message pops up, take a screenshot of it, and send it to Apple. Apple wouldn't popup with you such a message about a hacked device. Do as instructed here: Using the Photos App to Report Scams - User Tips.


Modifying your Credentials:

Did you interact with this message, in some manor? If so, consider modifying your credentials. If not, then just let things be

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iPhone XR can't make or receive calls or use cellular data until updated

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