Subscription issue with BritBox
Installed BritBox app and subscribed through iTunes. The app doesn’t recognize my subscription and wants me to pick a plan to view anything. Haven’t experienced this with other apps. Anybody else?
Apple TV 4K, tvOS 15
Installed BritBox app and subscribed through iTunes. The app doesn’t recognize my subscription and wants me to pick a plan to view anything. Haven’t experienced this with other apps. Anybody else?
Apple TV 4K, tvOS 15
If you subscribed to the Apple TV app Channel BritBox, then you would have access to that through the Apple TV app Channel BritBox. If you subscribed to BritBox outside the Apple TV app, then you would have access to BritBox in the separate BritBox app. These two types of subscriptions are not exchangeable as such. They have different terms and conditions, different perks and limitations. Choose one type, and stick with that.
Subscribe to Apple TV channels in the Apple TV app - Apple Support
BritBox app - App Store preview - Apple
See your subscriptions overview - Apple
Does it say “BritBox” or “BritBox tv channels”?
If you subscribed to the Apple TV app Channel BritBox, then you would have access to that through the Apple TV app Channel BritBox. If you subscribed to BritBox outside the Apple TV app, then you would have access to BritBox in the separate BritBox app. These two types of subscriptions are not exchangeable as such. They have different terms and conditions, different perks and limitations. Choose one type, and stick with that.
Subscribe to Apple TV channels in the Apple TV app - Apple Support
BritBox app - App Store preview - Apple
See your subscriptions overview - Apple
Does it say “BritBox” or “BritBox tv channels”?
I only have one, but The BritBox app doesn’t seem to recognize that one I have through iTunes. I could cancel it and start over with responding through the app, but I’m curious as to why it won’t recognize it. Is it common?
That is odd actually, that's why I immediately provided the correct answer based on your situation. 😉
Subscription issue with BritBox