Subscription issue with BritBox

Installed BritBox app and subscribed through iTunes. The app doesn’t recognize my subscription and wants me to pick a plan to view anything. Haven’t experienced this with other apps. Anybody else?

Apple TV 4K, tvOS 15

Posted on Jan 22, 2022 8:39 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2022 4:49 AM

If you subscribed to the Apple TV app Channel BritBox, then you would have access to that through the Apple TV app Channel BritBox. If you subscribed to BritBox outside the Apple TV app, then you would have access to BritBox in the separate BritBox app. These two types of subscriptions are not exchangeable as such. They have different terms and conditions, different perks and limitations. Choose one type, and stick with that.


Subscribe to Apple TV channels in the Apple TV app - Apple Support

Apple TV Channels FAQ: Services, pricing, availability, and everything else you need to know - Macworld

BritBox app - App Store preview - Apple


See your subscriptions overview - Apple

Does it say “BritBox” or “BritBox tv channels”?

4 replies
Question marked as Top-ranking reply

Jan 23, 2022 4:49 AM in response to rdalton823

If you subscribed to the Apple TV app Channel BritBox, then you would have access to that through the Apple TV app Channel BritBox. If you subscribed to BritBox outside the Apple TV app, then you would have access to BritBox in the separate BritBox app. These two types of subscriptions are not exchangeable as such. They have different terms and conditions, different perks and limitations. Choose one type, and stick with that.


Subscribe to Apple TV channels in the Apple TV app - Apple Support

Apple TV Channels FAQ: Services, pricing, availability, and everything else you need to know - Macworld

BritBox app - App Store preview - Apple


See your subscriptions overview - Apple

Does it say “BritBox” or “BritBox tv channels”?

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Subscription issue with BritBox

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