You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is my iPhone 11 after a phone call becomes unresponsive and overheats

Every time after I made a phone call, my phone becomes unresponsive for at least 10 minutes and overheats. When I try to swipe up to close the phone screen, the behaviour is very unpredictable and often dialled random number in my contact or recent dialled list. And won't respond to a shutdown by pressing the buttons on the sides. This is extremely frustrating and annoying.


Does anyone know how to fix to issue?

Posted on Jan 22, 2022 9:48 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2022 9:53 PM

If the screen isn't working on your iPhone. ⇠

Update your iPhone. 📲


If that doesn’t work, try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

1 reply
Question marked as Top-ranking reply

Jan 22, 2022 9:53 PM in response to bunny287

If the screen isn't working on your iPhone. ⇠

Update your iPhone. 📲


If that doesn’t work, try a Hard Reset:


  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears


If that didn’t work, it could be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

Why is my iPhone 11 after a phone call becomes unresponsive and overheats

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.