Mac stuck on checking for updates

Question

Level 1

32 points

Mac stuck on checking for updates

I run Big Sur 11.6.1 and have noticed that my System Preference reads "1 update". However, when I choose Software Update, the system gets stuck at "Checking for updates". Nothing freezes, but the wheel keeps spinning and nothing happens. I wish to update the OS (the option was there earlier).

I have tried repeated reboots. I have done a disk utility check. I have tried removing .plist files related to "software update" and "Apple store" (following various advice in seemingly older related threads. Nothing has worked. Any advice, please?

[Re-Titled by Moderator]

MacBook Pro 15″, macOS 11.6

Posted on Jan 23, 2022 12:32 PM

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Answer 1

Top-ranking reply

Richard Dansereau

Level 1

4 points

Feb 25, 2022 5:31 PM in response to RJH-333

The solution from Jamf did the job.

An easy one: sudo launchctl kickstart -k system/com.apple.softwareupdated

Thank you

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Answer 2

Feb 2, 2022 7:37 AM in response to Nevyn82

I fixed it by resetting the Software Update preferences. Open a terminal and type:

sudo rm /Library/Preferences/com.apple.SoftwareUpdate.plist

Fill in your password (it will not show that you're typing) and press enter. Then reboot your Mac.

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Answer 3

PRP_53

Level 10

94,819 points

Jan 24, 2022 2:21 AM in response to Nevyn82

Open the Terminal Application and copy and paste this command Without The Quotation Marks

" softwareupdate --list-full-installers " What is the output from this command ?

When I run this command, am getting Big Sur 11.6.1 and Big Sur 11.6.2

Suggest with the issues being experience to run this command again without the Quotation Marks

" softwareupdate --fetch-full-installer --full-installer-version 11.6.2 "

This will pull the Full Version of Big Sur 11.6.2 and place a new application called Install Big Sur in the Applications folder.

It will Not Automatically Launch.

Suggest making a Time Machine BAckup before moving forwards.

I find Installing an update from Safe Mode may appear as over kill but seems to give better results.

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Answer 4

a brody

Level 10

84,639 points

Jan 23, 2022 6:19 PM in response to Nevyn82

11.6.2 is probably the update it is looking for. If you have insufficient space it won't download.

Make sure the Mac OS install data folder is removed before redownloading.

Are you in need of running something on Monterey? That is available only on the Mac App Store.

Backup your data before you install anything.

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Answer 5

Feb 1, 2022 5:16 AM in response to Nevyn82

Thanks to your initial request for advice and from reading all replies, I have today solved the same problem on one of the 2 iMacs we use. I had the same symptoms on 1 of the iMacs (the other has been OK throughout in this respect), and wanted to update to 11.6.3 on the troublesome machine. Ran all the checks mentioned, including EtreCheck. This gave a list of apps installed in the past 30 days. To my surprise, there was an app "Install macOS Monterey" sitting in the main Applications folder, dated 22 Jan, 2022.

Surprise—because both iMacs have only the option "Automatically: Check for Updates" ticked. Anyway, deleting the app and restarting solved the problem. The Software Update worked perfectly, now showing Monterey as available and, for my immediate purpose, Safari 15.3 and macOS 11.6.3, which I'm now in the process of installing.

Hope this strange solution may be useful to someone else!

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Answer 6

Feb 5, 2022 12:25 PM in response to Nevyn82

I have this same problem. Also running Big Sur 11.6.1. 2019 iMac purchased in June 2020. I have tried everything mentioned in this thread and nothing has worked. Removed CleanMyMac, ran EntreCheck. Removed Monterey download. Tried to update preferences. Nothing has worked. Now reinstalling the Big Sur OS after having been on the phone with Apple support. Installed. It can now find the Monterey update and appears to be installing.

moral: DO NOT INSTALL CLEAN MY MAC!!

There may have been something else going on; I have no idea.

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Answer 7

PRP_53

Level 10

94,819 points

Jan 24, 2022 3:08 AM in response to Nevyn82

Nevyn82 wrote:

The terminal gets stuck in the same manner, outputting only: "Finding available software".

When trying "softwareupdate --fetch-full-installer --full-installer-version 11.6.2 ", the only output is:

"Scanning for 11.6.2 installer"

Is there a way to use Time machine to reset the computer to a few weeks ago, before this error happened?

Or better yet, are there some plist file or cache that can be removed to reset this particular program (the update manager)?

If as one writes above the Terminal Command are getting Stuck - IMHO this computer is seriously compromised.

IMHO - a Time Machine Backup to roll back the the computer in time may or may not solve the underlining issue

Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor.

The application is free or paid from added features.

Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).

It will take a Snap Shot - both the hardware and software.

The Report will Not Reveal Any Personal Information.

Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )

We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.

This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.

This will include CleanMyMac

This will include BitDefender

The The Built in Security is all that is required.

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Answer 8

Nevyn82 Author

Level 1

32 points

Jan 24, 2022 4:12 AM in response to PRP_53

Thank you. The terminal does not get stuck, I only meant that the result is the equivalent to the spinning wheel. The program does not proceed past "Finding available software", but can be stopped by a ctrl+c. The only invasive program I use is Avast Antivirus.

A lot to read. I really appreciate the help!

EtreCheckPro report

EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-01-24 12:59:51 Download EtreCheckPro from https://etrecheck.com Runtime: 6:53 Performance: Below Average Problem: Beachballing Description: My System Preference reads "1 update". However, when I choos e Software Update, the system gets stuck at "Checking for update s". Nothing freezes, but the wheel keeps spinning and nothing hap pens. I have tried repeated reboots. I have done a disk utility check. when I run â softwareupdate --list-full-installers " in a termina l nothing happens, except a printout of â Finding available softwareâ . Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. External drives and performance - There are external drives connected that could be affecting performance. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (15-inch, 2016) MacBook Pro Model: MacBookPro13,3 2.6 GHz Quad-Core Intel Core i7 (i7-6700HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133 BANK 1/DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Service Battery - Cycle count = 330 Video Information: AMD Radeon Pro 450 - VRAM: 2 GB Intel HD Graphics 530 - VRAM: 1536 MB Color LCD (built-in) 3360 x 2100 Drives: disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 943.99 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 650 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 (APFS) [APFS Container] (Shared - 20.30 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 20.30 GB used) disk1s6 - Update (APFS) (Shared - 117 MB used) disk2 - LaCie P9227 Slim 2.00 TB (Mechanical) External USB 5 Gbit/s USB disk2s1 - T*********e (Mac OS Extended (Case-sensitive, Journaled)) 1.00 TB (949.91 GB used) disk2s2 - DATA 1.00 TB (946.20 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1.00 TB (Shared - 943.99 GB used, 126.76 GB available, 32.19 GB free) APFS Mount point: /System/Volumes/Data disk1s2 - Preboot [APFS Preboot] 1.00 TB (Shared - 650 MB used, 32.19 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1.00 TB (Shared - 2.15 GB used, 32.19 GB free) APFS Mount point: /System/Volumes/VM disk1s5 [APFS Container] 1.00 TB (Shared - 20.30 GB used, 32.19 GB free) APFS Mount point: /System/Volumes/Update/mnt1 Partitions: disk1s5s1 disk1s5s1 - Macintosh HD [APFS Snapshot] 1.00 TB (Shared - 20.30 GB used, 126.76 GB available, 32.19 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 1.00 TB (Shared - 117 MB used, 32.19 GB free) APFS Mount point: /System/Volumes/Update disk2s1 - T*********e 1.00 TB (949.91 GB used, 50.29 GB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/T*********e disk2s2 - DATA 1.00 TB (946.20 GB used, 54.04 GB available, 53.96 GB free) Mount point: /Volumes/DATA Network: Interface en12: Thunderbolt Ethernet Slot 1 Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface ppp0: Chalmers VPN iCloud Quota: 422 MB available System Software: macOS Big Sur 11.6.1 (20G224) Time since boot: About 16 hours Notifications: Bookends.app 10 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Avast Unsigned Files: Launchd: /Library/LaunchDaemons/com.DesignScience.DSMTTool.plist Executable: /Library/PrivilegedHelperTools/com.DesignScience.DSMTTool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveStandaloneUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.memeo.WDMemeod.plist Executable: /Library/Application Support/Memeo/WD Anywhere Backup/Daemons/WDMemeod Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.freedesktop.dbus-system.plist Executable: /opt/local/bin/dbus-daemon --system --nofork Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Application Support/G-Technology/G-Technology Assistant/com.g-technology.assistanthelper.plist Executable: /Library/Application Support/G-Technology/G-Technology Assistant/GDOCKDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.downloadmanager.plist Executable: /opt/DownloadManager/downloadManager_mac ~ /opt/DownloadManager/ca Details: Executable file is hidden - possibly adware Launchd: ~/Library/LaunchAgents/com.parallels.mobile.startgui.launchagent.plist Executable: /Applications/Parallels Access.app/Contents/MacOS/prl_deskctl_wizard --autorun Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.g-technology.assistanthelper.plist Executable: /Library/Application Support/G-Technology/G-Technology Assistant/GDOCKDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.charlessoft.pacifist.helper.plist Executable: /Library/PrivilegedHelperTools/com.charlessoft.pacifist.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/org.freedesktop.dbus-session.plist Executable: /opt/local/bin/dbus-daemon --nofork --session Details: Exact match found in the legitimate list - probably OK Running app: ~/Library/PreferencePanes/GeekTool.prefPane/Contents/Resources/GeekTool.app/Contents/MacOS/GeekTool Login Item: ~/Library/PreferencePanes/GeekTool.prefPane/Contents/Resources/GeekTool.app Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: ~/Library/PreferencePanes/GeekTool.prefPane Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Preference Pane: /Library/PreferencePanes/DashboardPreferences.prefPane Preference Pane: /Library/PreferencePanes/TeXDistPrefPane.prefPane Preference Pane: /Library/PreferencePanes/Tuxera NTFS.prefPane Apps: 139 Old Applications: 55 x86-only apps System Extensions: [Running] com.sophos.endpoint.scanextension - version 1.0 (Sophos) Application: /Applications/Sophos/Sophos Scan.app - version 1.0 Description: Scanning Services [Not Loaded] Cisco AnyConnect Socket Filter Extension - version 4.9.04043 (Cisco - 2021-02-19) Application: /Applications/cisco crap/Cisco AnyConnect Socket Filter.app - version 4.9.04043 (Cisco - 2021-02-19) Description: This system extension provides socket filter capabilities. [Running] networkextension - version 1.0 (Sophos) Application: /Applications/Sophos/SophosWebNetworkExtension.app - version 1.0 [Running] Avast Antivirus System Extension - version 4.1.103 (AVAST Software a.s. - 2021-12-10) Application: /Applications/Avast.app - version 4.1.103 (AVAST Software a.s. - 2021-12-10) Kernel Extensions: /Applications/Avast.app [Not Loaded] AvastFileShield.kext - com.avast.FileShield (AVAST Software a.s., 4.0.0 - SDK 10.16) [Not Loaded] AvastPacketForwarder.kext - com.avast.PacketForwarder (AVAST Software a.s., 2.1 - SDK 10.16) /Applications/Parallels Desktop.app [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (Parallels, Inc., 12.2.0 41591 - SDK 10.9) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (Parallels, Inc., 12.2.0 41591 - SDK 10.9) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (Parallels, Inc., 12.2.0 41591 - SDK 10.9) [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (Parallels, Inc., 12.2.0 41591 - SDK 10.9) /Applications/duet.app [Not Loaded] DuetDisplay.kext - com.kairos.driver.DuetDisplay (1.1.2 - SDK 10.11) /Library/Application Support/HASP/kexts [Not Loaded] aksfridge.kext - com.aladdin.kext.aksfridge (SFNT Germany GmbH, 1.0.16332) /Library/Application Support/Logitech.localized/Logitech Options.localized [Not Loaded] LogiMgrDriver.kext - com.logitech.manager.kernel.driver (Logitech Inc., 8.10.1 - SDK 10.13) /Library/Application Support/VirtualBox [Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (Oracle America, Inc., 5.1.18) [Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (Oracle America, Inc., 5.1.18) [Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (Oracle America, Inc., 5.1.18) [Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (Oracle America, Inc., 5.1.18) /Library/Extensions [Not Loaded] FTDIKext.kext - com.FTDI.driver.D2XXHelper (Wacom Technology Corp., 1.0 - SDK 10.14) [Not Loaded] GDOCKDriver.kext - com.HGST.driver.GDOCKDriver (1.0.3 - SDK 10.7) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (EPSON, 2.2.7) [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.1.0) [Not Loaded] hp_psa640_io_enabler.kext - com.hp.hpio.hp_psa640_io_enabler (1.1.0) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (HP Inc., 3.4.0) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.3) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.2) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.2) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (2.3.2) [Not Loaded] hp_Inkjet2_io_enabler.kext - com.hp.print.hpio.Inkjet2.kext (3.2) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (3.1) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (3.1) [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (2.4) [Not Loaded] hp_Inkjet9_io_enabler.kext - com.hp.print.hpio.Inkjet9.kext (1.3.1) [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (1.2.0) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0.5) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.2) [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (3.2) [Not Loaded] hp_Inkjet7_io_enabler.kext - com.hp.print.hpio.inkjet7.kext (1.2) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (3.2) [Not Loaded] HuaweiDataCardDriver.kext - com.huawei.driver.HuaweiDataCardDriver (4.25.35.00) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Loaded] DuetDisplay.kext - com.karios.driver.DuetDisplay (Rahul Dewan, 1.1.2 - SDK 10.10) [Not Loaded] Seagate Storage Driver.kext - com.seagate.driver.PowSecDriverCore (Seagate Technologies LLC, 5.2.6 (26913) - SDK 10.4) [Not Loaded] SiLabsUSBDriver64.kext - com.silabs.driver.CP210xVCPDriver64 (Wacom Technology Corp., 3.0.0d1) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (2.0.12) [Not Loaded] CNQL1213_ClassicNotSeize.kext - jp.co.canon.iokit.CNQL1213_ClassicNotSeize (1.0.0d1) Startup Items: RetroRun Path: /Library/StartupItems/RetroRun HWNetMgr Path: /Library/StartupItems/HWNetMgr HWPortDetect Path: /Library/StartupItems/HWPortDetect StartOuc Path: /Library/StartupItems/StartOuc System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 173 Apple tasks [Running] 153 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 160 Apple tasks [Running] 159 Apple tasks Launch Daemons: [Loaded] com.DesignScience.DSMTTool.plist (? ef87439c - installed 2021-12-10) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-07) [Other] com.aladdin.aksusbd.plist (? 882ffbab - installed 2021-12-10) [Other] com.aladdin.hasplmd.plist (? c5d97ee2 - installed 2021-12-10) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2021-12-10) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2021-12-13) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2021-12-13) [Loaded] com.avast.init.plist (? fe750b9b - installed 2021-12-10) [Loaded] com.avast.update.plist (? f4a2548f - installed 2021-12-10) [Running] com.bjango.istatmenus.daemon.plist (Bjango Pty Ltd - installed 2021-12-10) [Running] com.bjango.istatmenus.fans.plist (Bjango Pty Ltd - installed 2021-12-10) [Loaded] com.bjango.istatmenus.installerhelper.plist (Bjango Pty Ltd - installed 2021-12-10) [Loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2021-12-10) [Other] com.bombich.ccchelper.sos.plist (? 75332cf8 - installed 2021-12-10) [Running] com.box.desktop.autoupdater.plist (Box, Inc. - installed 2022-01-11) [Loaded] com.charlessoft.pacifist.helper.plist (? 5da3350 - installed 2021-12-10) [Running] com.downloadmanager.plist (? 3dbf0e0d - installed 2021-12-10) [Not Loaded] com.g-technology.assistanthelper.plist (? b2810070 - installed 2017-03-04) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-12-10) [Other] com.memeo.WDMemeod.plist (? d0fcb9dc - installed 2021-12-10) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (? f39826f0 - installed 2021-12-10) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? a510a00 - installed 2021-12-10) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-01-14) [Loaded] com.microsoft.office.licensing.helper.plist (? a075cdf4 - installed 2021-12-10) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-12-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-06-16) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2020-12-09) [Running] com.privateinternetaccess.vpn.daemon.plist (Private Internet Access, Inc. - installed 2022-01-05) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-12-10) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2021-12-10) [Running] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2021-12-10) [Loaded] com.wacom.displayhelper.plist (Apple - installed 2021-12-10) [Loaded] com.wavefun.sp_computeservice.plist (Wavefunction, Inc. - installed 2021-12-10) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2021-12-10) [Not Loaded] org.freedesktop.dbus-system.plist (? e1cd8f49 - installed 2017-10-13) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2017-04-18) [Loaded] org.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2021-12-10) Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2021-12-10) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-07) [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2021-12-13) [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2021-12-10) [Running] com.bjango.istatmenus.agent.plist (Bjango Pty Ltd - installed 2021-12-10) [Running] com.bjango.istatmenus.status.plist (Bjango Pty Ltd - installed 2021-12-10) [Running] com.box.desktop.helper.plist (Box, Inc. - installed 2022-01-11) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-12-10) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-12-10) [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2021-12-10) [Other] com.microsoft.OneDriveStandaloneUpdater.plist (? b97e8726 - installed 2021-12-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-01-14) [Not Loaded] com.oracle.java.Java-Updater.plist (? fbe7bac8 - installed 2020-12-09) [Other] com.privateinternetaccess.osx.PIA-VPN.plist (? 352a723f - installed 2021-12-10) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2021-12-10) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2021-12-10) [Other] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2021-12-10) [Running] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2021-12-10) [Running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2021-12-10) [Loaded] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2021-12-14) [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2021-12-14) [Not Loaded] org.freedesktop.dbus-session.plist (? 5d31cfb1 - installed 2017-10-13) [Loaded] org.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2021-12-10) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2011-03-07) [Other] com.adobe.ARM.***.plist (? 0 - installed 2011-10-24) [Running] com.bluejeansnet.BlueJeansHelper.plist (Blue Jeans Network, Inc. - installed 2021-02-10) [Loaded] com.box.desktop.launch.plist (Box, Inc. - installed 2022-01-11) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-07) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-04-09) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-04-09) [Loaded] com.parallels.mobile.startgui.launchagent.plist (? 0 - installed 2014-06-22) [Running] com.privateinternetaccess.vpn.client.plist (Private Internet Access, Inc. - installed 2022-01-05) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2017-11-29) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2022-01-21) [Not Loaded] org.virtualbox.vboxwebsrv.plist (? 0 - installed 2017-04-18) User Login Items: [Running] Avast (AVAST Software a.s. - installed 2021-12-10) Application /Applications/Avast.app [Not Loaded] CCC User Agent (Bombich Software, Inc. - installed 2021-12-10) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Running] Dropbox (Dropbox, Inc. - installed 2021-12-10) Application /Applications/Dropbox.app [Running] Google Drive (Google, Inc. - installed 2022-01-12) Application /Applications/Google Drive.app [Not Loaded] Launcher Disabler (App Store - installed 2022-01-18) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Loaded] OneDrive Launcher (App Store - installed 2022-01-18) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Skype (Skype Communications S.a.r.l - installed 2021-12-10) Application /Applications/Skype.app [Not Loaded] StartUpHelper (Spotify - installed 2021-12-10) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Loaded] uTorrent Web (BitTorrent, Inc - installed 2021-12-10) Application /Applications/uTorrent Web.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Running] Box Edit (Box, Inc. - installed 2021-10-26) Application ~/Library/Application Support/Box/Box Edit/Box Edit.app [Running] Box Local Com Server (Box, Inc. - installed 2021-10-26) Application ~/Library/Application Support/Box/Box Edit/Box Local Com Server.app [Running] GeekTool (? - installed 2012-12-07) Application ~/Library/PreferencePanes/GeekTool.prefPane/Contents/Resources/GeekTool.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.3.4.1 (? - installed 2021-12-10) iPhotoPhotocast: 7.0 (Apple - installed 2021-12-10) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-12-10) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-12-10) SharePointBrowserPlugin: 14.7.7 (? - installed 2021-12-10) Google Earth Web Plug-in: 7.1 (? - installed 2021-12-10) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2021-12-10) Silverlight: 5.1.20125.0 (? - installed 2021-12-10) JavaAppletPlugin: Java 8 Update 281 build 09 (? - installed 2021-12-10) User Internet Plug-ins: WebEx64: 1.0 (? - installed 2017-03-03) Safari Extensions: Box Tools (Box, Inc. - installed 2021-10-26) Ecosia - The search engine that plants trees (App Store - installed 2021-12-10) 3rd Party Preference Panes: Flip4Mac WMV (? - installed 2021-12-10) FUSE (Benjamin Fleischer - installed 2021-12-10) GeekTool (? - installed 2017-03-03) Java (? - installed 2020-12-09) Seagate Dashboard for Mac OSX (? - installed 2021-12-10) TeXDistPrefPane (? - installed 2021-12-10) Tuxera NTFS (? - installed 2021-12-10) WacomTablet (Wacom Technology Corp. - installed 2021-12-10) Backup: Skip System Files: No Auto backup: Yes Destinations: T*********e [Local] (Last used) Total size: 1.00 TB Total number of backups: 13 Oldest backup: 2021-08-29 20:24:15 Last backup: 2022-01-17 17:22:02 7 local snapshots Oldest local snapshot: 2022-01-17 16:55:09 Last local snapshot: 2022-01-24 11:59:44 3rd party backup: Carbon Copy Cloner Performance: System Load: 1.79 (1 min ago) 2.06 (5 min ago) 2.15 (15 min ago) Nominal I/O speed: 1.31 MB/s File system: 35.71 seconds Write speed: 533 MB/s Read speed: 2589 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 7 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 24.22 % (Apple) kernel_task 20.85 % (Apple) EtreCheckPro 17.66 % (Etresoft, Inc.) Microsoft Word 7.48 % (Microsoft Corporation) Avast 5.12 % (AVAST Software a.s.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (12) 1.85 GB (Apple) EtreCheckPro 938 MB (Etresoft, Inc.) Microsoft Word 485 MB (Microsoft Corporation) com.apple.WebKit.WebContent (11) 350 MB (Apple) Mail 292 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Box 50 KB / 161 MB (Box, Inc.) Dropbox 583 KB / 503 KB (Dropbox, Inc.) mDNSResponder 481 KB / 299 KB (Apple) biometrickitd 387 KB / 176 KB (Apple) com.avast.Antivirus.SystemExtension 410 KB / 146 KB (AVAST Software a.s.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 14 (Apple) Microsoft Word 8 (Microsoft Corporation) DropboxMacUpdate 7 (?) Avast 3 (AVAST Software a.s.) Safari 2 (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 65 MB Used RAM: 10.63 GB Cached files: 5.31 GB Available RAM: 5.37 GB Swap Used: 23 MB Software Installs (past 60 days): Install Date Name (Version) 2021-12-10 macOS 11.6.1 (11.6.1) 2021-12-10 GarageBand (10.4.5) 2021-12-13 AvastHUB (2.2.25) 2021-12-14 Kamino (2.1.0(484)) 2021-12-17 XProtectPlistConfigData (2153) 2021-12-17 Microsoft OneDrive (21.245.1128) 2021-12-18 Xcode (13.2.1) 2021-12-20 Office-Reset 2022-01-07 ARMDC Agent Installer (1.0.0) 2022-01-11 Box (2.24.211) 2022-01-12 Google Drive (1.3.16.180) 2022-01-14 Microsoft AutoUpdate (4.43.22011101) 2022-01-14 Microsoft Excel (16.57.22011101) 2022-01-14 Microsoft OneNote (16.57.22011101) 2022-01-14 Microsoft Outlook (16.57.22011101) 2022-01-14 Microsoft PowerPoint (16.57.22011101) 2022-01-14 Microsoft Word (16.57.22011101) 2022-01-14 Microsoft Remote Desktop (10.7.4) 2022-01-15 macOS Installer Notification (2.0) 2022-01-16 Adobe Acrobat Reader DC (21.011.20039) (21.011.20039) 2022-01-17 Zoom (5.9.1.3506) 2022-01-18 Plot2 Pro (2.7.2) 2022-01-18 OneDrive (21.245.1128) 2022-01-19 macOS Monterey (12.1) 2022-01-21 MRTConfigData (1.86) Clean up: /Library/LaunchDaemons/com.aladdin.hasplmd.plist /usr/libexec/hasplmd Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/ADOBE/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Executable not found /Library/LaunchAgents/com.microsoft.OneDriveStandaloneUpdater.plist /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater Executable not found /Library/LaunchDaemons/com.aladdin.aksusbd.plist /usr/libexec/aksusbd Executable not found /Library/LaunchDaemons/com.bombich.ccchelper.sos.plist https:/bombich.com/kb/ccc4/ccc-is-missing Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/ADOBE/Adobe Reader 8/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found ~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv Executable not found /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility Executable not found /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist /Applications/Private Internet Access.app/Contents/MacOS/run.sh Executable not found Diagnostics Information (past 7-30 days): 2022-01-23 19:24:37 mds_stores - High CPU Use (3 times) Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores 2022-01-23 19:18:24 Avast.app - High CPU Use (21 times) Executable: /Applications/Avast.app 2022-01-23 18:11:19 System Information.app - High CPU Use Executable: /System/Applications/Utilities/System Information.app 2022-01-23 16:41:27 System Preferences.app - Hang Executable: /System/Applications/System Preferences.app 2022-01-23 16:41:27 Finder.app - High CPU Use (2 times) Executable: /System/Library/CoreServices/Finder.app 2022-01-23 16:11:28 pppd - Crash Executable: /usr/sbin/pppd Details: dyld3 mode ppp-877.40.2 2022-01-22 23:11:29 photoanalysisd - High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2022-01-22 16:40:51 com.apple.WebKit.WebContent - High CPU Use Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2022-01-21 20:09:57 signpost_reporter - High CPU Use (2 times) Executable: /usr/libexec/signpost_reporter 2022-01-20 20:40:44 ScreenTimeAgent - Crash Executable: /System/Library/PrivateFrameworks/ScreenTimeCore.framework/Versions/A/ScreenTimeAgent Details: dyld3 mode abort() called ScreenTimeAgent(920,0x7000035c8000) malloc: Incorrect checksum for fre ed object 0x7fa93484cc00: probably modified after being freed. Corrupt value: 0x0 End of report

Reply

Answer 9

PRP_53

Level 10

94,819 points

Jan 24, 2022 4:50 AM in response to Nevyn82

This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.

And Avast Antivirus does not qualify as AntiVirus software ?

There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX Foundation and Permission Limitation.

The only thing Avast Antivirus software is protecting the Developers Bank Account for a Non Existent Issue Affecting macOS.

That and giving Zero Return to the User ( you ) except a lot of problems and work to remove this Software as per the Developer Specific Instructions.

The The Built in Security is all that is required to protect the computer.

Reply

Answer 10

Alancito

Level 7

29,051 points

Feb 9, 2022 12:04 AM in response to Js5wpr

Js5wpr wrote: "...and I hope Apple is reading all these posts."

Unlikely: "Apple may respond to questions but does not formally provide technical support on the Site." Source:

Apple Support Communities Use Agreement

Apple will "read all feedback carefully" here:

macOS Feedback

õ¿õ¬

Reply

Answer 11

Valeriol

Level 1

0 points

Feb 20, 2022 1:24 PM in response to Nevyn82

I have the same issue on my wife's computer with the added complication that it's very slow.

I wiped the disk, reinstalled the O/S and restore from Time Machine, but did not solve the issue.

I checked the disk running disk utility in recovery mode, no error was reported.

As suggested by P.Phillips I ran Ethrecheck and I'm posting the result here hoping that someone can help.

Ethrecheck

EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-02-18 13:30:49 Download EtreCheckPro from https://etrecheck.com Runtime: 9:22 Performance: Poor Problem: Other problem Description: Computer slow. Random reboots. Software update does not complete. Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. Time Machine auto backup disabled - Time Machine auto backups are disabled. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (13-inch, 2017) MacBook Air Model: MacBookAir7,2 1.8 GHz Dual-Core Intel Core i5 (i5-5350U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 24 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB Color LCD 1440 x 900 Drives: disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.32 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.32 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 286 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 216.15 GB used) disk1s6 - Update (APFS) (Shared - 3 MB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] 500.07 GB (Shared - 15.32 GB used, 266.77 GB available, 266.44 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Preboot [APFS Preboot] 500.07 GB (Shared - 286 MB used, 266.44 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 500.07 GB (Shared - 1.07 GB used, 266.44 GB free) APFS Mount point: /System/Volumes/VM disk1s5 - Macintosh HD - Data [APFS Virtual drive] 500.07 GB (Shared - 216.15 GB used, 266.77 GB available, 266.44 GB free) APFS Mount point: /System/Volumes/Data disk1s6 - Update 500.07 GB (Shared - 3 MB used, 266.44 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN iCloud Quota: 3.23 GB available Remote login: Enabled System Software: macOS Big Sur 11.6.4 (20G417) Time since boot: About 2 hours Notifications: WhatsApp.app 6 notifications EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Remote login: Enabled Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.eltima.ElmediaPlayer.daemon.plist Executable: /Library/Application Support/ElmediaPlayer/empdaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Login Item: /Applications/Google Drive.app Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/PDF Browser Plugin.plugin/Contents/PlugIns/PDEPrint.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: /Library/Internet Plug-Ins/iPhotoPhotocast.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox_v2.plugin Plugin: /Library/Internet Plug-Ins/nplastpass.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/PDF Browser Plugin.plugin Plugin: /Library/Internet Plug-Ins/Word Browser Plugin.plugin Plugin: ~/Library/Internet Plug-Ins/Picasa.plugin Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 2 Old Applications: 20 x86-only apps System Extensions: [Running] NetBarrier Extension - version 10.9.14 (INTEGO - 2020-11-19) Application: /Applications/Intego/NetBarrier.app - version 10.9.14 Description: System Extension for the NetBarrier IP and Application Firewall Kernel Extensions: /Library/Extensions [Not Loaded] CiscoVPN.kext - com.cisco.nke.ipsec (2.0.1) [Not Loaded] ElmediaPlayer.kext - com.eltima.ElmediaPlayer.kext (1.0 - SDK 10.4) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.3) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] HuaweiDataCardDriver.kext - com.huawei.driver.HuaweiDataCardDriver (4.22.00.00) [Not Loaded] HotSync Classic Seize.kext - com.palm.ClassicNotSeizeDriver (3.2.1) [Not Loaded] IOVideoVidyoCamera.kext - com.vidyo.driver.VidyoCamera (1.0.0d1 - SDK 10.11) Startup Items: HWNetMgr Path: /Library/StartupItems/HWNetMgr HWPortDetect Path: /Library/StartupItems/HWPortDetect System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 190 Apple tasks [Running] 139 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 190 Apple tasks [Running] 128 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-03-20) [Not Loaded] com.eltima.ElmediaPlayer.daemon.plist (? 5fc87722 - installed 2011-08-20) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-11-05) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2020-12-09) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2021-04-20) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2021-04-20) [Loaded] net.protected.macos.AVHelper.plist (SS Protect Limited - installed 2021-09-05) Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-11-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-11-05) [Not Loaded] com.oracle.java.Java-Updater.plist (? 8dfead3b - installed 2020-12-09) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2021-04-20) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2021-04-20) User Launch Agents: [Other] com.facebook.videochat.***.plist (Apple - installed 2020-01-01) [Other] com.lastpass.LastPassHelper.plist (? 0 - installed 2015-04-25) [Other] com.protocol.port.plist (? 0 - installed 2021-02-03) [Other] com.protocol.status.plist (? 0 - installed 2021-02-13) User Login Items: [Not Loaded] LaunchHelper (App Store - installed 2021-02-23) Modern Login Item /Applications/Battery Monitor.app/Contents/Library/LoginItems/LaunchHelper.app [Loaded] Google Drive (? - installed 2022-02-10) Application /Applications/Google Drive.app [Not Loaded] TeamViewerMeetingLoginItem (TeamViewer GmbH - installed 2021-05-06) Modern Login Item /Applications/TeamViewer.app/Contents/Library/LoginItems/TeamViewerMeetingLoginItem.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2022-02-14) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2013-11-06) PDEPrint: 2.0 (? - installed 2005-03-16) JavaAppletPlugin: Java 8 Update 281 build 09 (? - installed 2021-03-03) iPhotoPhotocast: 6.0 (? - installed 2007-03-31) CouponPrinter-FireFox_v2: Version 1.1.9 (? - installed 2012-11-14) nplastpass: 3.1.89 (? - installed 2015-04-25) Silverlight: 5.1.10411.0 (? - installed 2013-11-11) PDF Browser Plugin: 2.2.3 (? - installed 2005-11-22) Word Browser Plugin: 2.0.1 (? - installed 2005-03-02) CoreMediaIO Plug-ins: VidyoCamera: 7.0 (Vidyo, Inc. - installed 2018-12-14) 3rd Party Preference Panes: Flip4Mac WMV (? - installed 2013-03-29) Java (? - installed 2020-12-09) Backup: Mobile backups: No Auto backup: No Destinations: B****p [Local] (Last used) Total size: 4.00 TB Total number of backups: 11 Oldest backup: 2018-11-27 01:23:58 Last backup: 2021-10-27 15:10:38 Performance: System Load: 11.24 (1 min ago) 22.80 (5 min ago) 12.83 (15 min ago) Nominal I/O speed: 1.32 MB/s File system: 120.11 seconds (timed out) Write speed: 677 MB/s Read speed: 511 MB/s CPU Usage Snapshot: Type Overall System: 11 % User: 22 % Idle: 67 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 62.54 % (Apple) trustd (4) 31.16 % (Apple) WindowServer 21.30 % (Apple) EtreCheckPro 7.00 % (Etresoft, Inc.) kernel_task 5.03 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (9) 652 MB (Mozilla Corporation) system_profiler (2) 532 MB (Apple) EtreCheckPro 531 MB (Etresoft, Inc.) WhatsApp Helper (Renderer) (2) 368 MB (App Store) firefox 364 MB (Mozilla Corporation) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 479 KB / 228 KB (Apple) netbiosd 48 KB / 34 KB (Apple) firefox 9 KB / 5 KB (Mozilla Corporation) apsd 4 KB / 6 KB (Apple) rapportd 3 KB / 1 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) system_profiler (2) 16 (Apple) trustd (4) 11 (Apple) WindowServer 10 (Apple) mediaanalysisd 6 (?) syspolicyd 3 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 40 MB Used RAM: 4.29 GB Cached files: 3.67 GB Available RAM: 3.71 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-02-17 macOS 11.6.4 (11.6.4) 2022-02-18 macOS Installer Notification (2.0) 2022-02-18 XProtectPlistConfigData (2155) 2022-02-18 MRTConfigData (1.88) Clean up: ~/Library/LaunchAgents/com.lastpass.LastPassHelper.plist ~/Library/Application Support/LastPass/LastPassHelper.app/Contents/MacOS/LastPassHelper Executable not found ~/Library/LaunchAgents/com.protocol.status.plist ~/Library/Application Support/ProtocolStatus/ProtocolStatus Executable not found ~/Library/LaunchAgents/com.protocol.port.plist ~/Library/Application Support/ProtocolPort/ProtocolPort Executable not found Diagnostics Information (past 7-30 days): 2022-02-18 13:19:47 SafariBookmarksSyncAgent Crash (40 times) Executable: /Library/Apple/*/SafariSupport.bundle/Contents/MacOS/SafariBookmarksSyncAgent Details: dyld: launch, loading dependent libraries 2022-02-18 10:35:04 PasswordBreachAgent Crash (7 times) Executable: /Library/Apple/*/SafariSupport.bundle/Contents/MacOS/PasswordBreachAgent 2022-02-18 10:33:48 Google Drive.app Crash (3 times) Executable: /Applications/Google Drive.app 2022-02-18 08:32:35 photolibraryd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd 2022-02-18 00:46:11 systemmigrationd High CPU Use Executable: /System/Library/PrivateFrameworks/SystemMigration.framework/Versions/A/Resources/systemmigrationd 2022-02-17 23:35:03 icdd Crash Executable: /System/Library/Image Capture/Support/icdd Details: dyld3 mode End of report

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Answer 12

Mar 12, 2022 2:40 PM in response to PRP_53

P. Phillips wrote:

This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.

And Avast Antivirus does not qualify as AntiVirus software ?

There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX Foundation and Permission Limitation.

The only thing Avast Antivirus software is protecting the Developers Bank Account for a Non Existent Issue Affecting macOS.

That and giving Zero Return to the User ( you ) except a lot of problems and work to remove this Software as per the Developer Specific Instructions.

The The Built in Security is all that is required to protect the computer.

This is simply not true. There are UNIX/macOS and even Linux viruses in the wild and they can get past the built-in security system. The statement that you don't need an antivirus on a Mac might have been true in the past, but is most certainly not the case anymore.

Even I myself had at one point noticed my mac being unusually slow and displaying weird behaviour sometimes. Since there is no "Scan for Viruses" button available with the built-in security, I downloaded a 3rd party antivirus and would you look at that, it found an adware virus. I removed it and voila my mac was back to normal as usual.

So don't believe Apple when they say that there are no viruses for mac and that you don't need an antivirus. I mean 95% of the time you won't need an antivirus and the built-in system will do just fine, but that doesn't mean you will never ever need them.

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Answer 13

Valeriol

Level 1

0 points

Feb 22, 2022 9:31 AM in response to Valeriol

First update:

Wiped the disk, installed the O/S from scratch using recovery mode and I was able to update to Monterey.
Re-installed software such as Firefox, Google *, Zoom from distribution.
Used Time Machine to restore photos, bookmarks and documents, nothing else. I'm still testing (rebuilding the photo library takes for ever).

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Answer 14

Nevyn82 Author

Level 1

32 points

Jan 24, 2022 12:29 AM in response to a brody

I have over 120 GB free, so that should not be the problem. Some time earlier I was down to 40 GB, maybe that is when it happened? I am pretty sure that I previously had the additional option of updating to Monterey, through the update window, not App Store.

Regardless, the "1 update" (little red number) that shows up could be anything. I never started a download of anything manually. It is set to "Automatically keep my Mac up to date". It must have gotten stuck by itself somehow.

What is meant by removing the "Mac OS install data"? Where would that be located?

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Answer 15

Nevyn82 Author

Level 1

32 points

Jan 24, 2022 3:04 AM in response to PRP_53

The terminal gets stuck in the same manner, outputting only: "Finding available software".

When trying "softwareupdate --fetch-full-installer --full-installer-version 11.6.2 ", the only output is:

"Scanning for 11.6.2 installer"

Is there a way to use Time machine to reset the computer to a few weeks ago, before this error happened?

Or better yet, are there some plist file or cache that can be removed to reset this particular program (the update manager)?

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