Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac stuck on checking for updates

I run Big Sur 11.6.1 and have noticed that my System Preference reads "1 update". However, when I choose Software Update, the system gets stuck at "Checking for updates". Nothing freezes, but the wheel keeps spinning and nothing happens. I wish to update the OS (the option was there earlier).


I have tried repeated reboots. I have done a disk utility check. I have tried removing .plist files related to "software update" and "Apple store" (following various advice in seemingly older related threads. Nothing has worked. Any advice, please?


[Re-Titled by Moderator]

MacBook Pro 15″, macOS 11.6

Posted on Jan 23, 2022 12:32 PM

Reply
Question marked as Best reply

Posted on Feb 2, 2022 7:37 AM

I fixed it by resetting the Software Update preferences. Open a terminal and type:


sudo rm /Library/Preferences/com.apple.SoftwareUpdate.plist


Fill in your password (it will not show that you're typing) and press enter. Then reboot your Mac.

69 replies

Jan 24, 2022 2:21 AM in response to Nevyn82

Open the Terminal Application and copy and paste this command Without The Quotation Marks


" softwareupdate --list-full-installers " What is the output from this command ?


When I run this command, am getting Big Sur 11.6.1 and Big Sur 11.6.2


Suggest with the issues being experience to run this command again without the Quotation Marks


"  softwareupdate --fetch-full-installer --full-installer-version 11.6.2 "


This will pull the Full Version of Big Sur 11.6.2 and place a new application called Install Big Sur in the Applications folder.


It will Not Automatically Launch.


Suggest making a Time Machine BAckup before moving forwards.


I find Installing an update from Safe Mode may appear as over kill but seems to give better results.


Jan 24, 2022 3:08 AM in response to Nevyn82

Nevyn82 wrote:

The terminal gets stuck in the same manner, outputting only: "Finding available software".

When trying "softwareupdate --fetch-full-installer --full-installer-version 11.6.2 ", the only output is:

"Scanning for 11.6.2 installer"

Is there a way to use Time machine to reset the computer to a few weeks ago, before this error happened?

Or better yet, are there some plist file or cache that can be removed to reset this particular program (the update manager)?


If as one writes above the Terminal Command are getting Stuck - IMHO this computer is seriously compromised.


IMHO - a Time Machine Backup to roll back the the computer in time may or may not solve the underlining issue


Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. 


The application is free or paid from added features. 


Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).


It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.


Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.


This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.


This will include CleanMyMac 


This will include BitDefender 


The The Built in Security  is all that is required.

Jan 24, 2022 4:50 AM in response to Nevyn82

This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.


And Avast Antivirus does not qualify as AntiVirus software ?


There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 


The only thing Avast Antivirus software is protecting the Developers Bank Account for a Non Existent Issue Affecting macOS.


That and giving Zero Return to the User ( you ) except a lot of problems and work to remove this Software as per the Developer Specific Instructions.


The The Built in Security  is all that is required to protect the computer.

Feb 20, 2022 1:24 PM in response to Nevyn82

I have the same issue on my wife's computer with the added complication that it's very slow.

I wiped the disk, reinstalled the O/S and restore from Time Machine, but did not solve the issue.

I checked the disk running disk utility in recovery mode, no error was reported.

As suggested by P.Phillips I ran Ethrecheck and I'm posting the result here hoping that someone can help.


Mar 12, 2022 2:40 PM in response to PRP_53

P. Phillips wrote:

This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.

And Avast Antivirus does not qualify as AntiVirus software ?

There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 

The only thing Avast Antivirus software is protecting the Developers Bank Account for a Non Existent Issue Affecting macOS.

That and giving Zero Return to the User ( you ) except a lot of problems and work to remove this Software as per the Developer Specific Instructions.

The The Built in Security  is all that is required to protect the computer.

This is simply not true. There are UNIX/macOS and even Linux viruses in the wild and they can get past the built-in security system. The statement that you don't need an antivirus on a Mac might have been true in the past, but is most certainly not the case anymore.


Even I myself had at one point noticed my mac being unusually slow and displaying weird behaviour sometimes. Since there is no "Scan for Viruses" button available with the built-in security, I downloaded a 3rd party antivirus and would you look at that, it found an adware virus. I removed it and voila my mac was back to normal as usual.


So don't believe Apple when they say that there are no viruses for mac and that you don't need an antivirus. I mean 95% of the time you won't need an antivirus and the built-in system will do just fine, but that doesn't mean you will never ever need them.

Feb 22, 2022 9:31 AM in response to Valeriol

First update:

  1. Wiped the disk, installed the O/S from scratch using recovery mode and I was able to update to Monterey.
  2. Re-installed software such as Firefox, Google *, Zoom from distribution.
  3. Used Time Machine to restore photos, bookmarks and documents, nothing else. I'm still testing (rebuilding the photo library takes for ever).


Jan 24, 2022 12:29 AM in response to a brody

I have over 120 GB free, so that should not be the problem. Some time earlier I was down to 40 GB, maybe that is when it happened? I am pretty sure that I previously had the additional option of updating to Monterey, through the update window, not App Store.


Regardless, the "1 update" (little red number) that shows up could be anything. I never started a download of anything manually. It is set to "Automatically keep my Mac up to date". It must have gotten stuck by itself somehow.


What is meant by removing the "Mac OS install data"? Where would that be located?







Jan 24, 2022 3:04 AM in response to PRP_53

The terminal gets stuck in the same manner, outputting only: "Finding available software".


When trying "softwareupdate --fetch-full-installer --full-installer-version 11.6.2 ", the only output is:


"Scanning for 11.6.2 installer"


Is there a way to use Time machine to reset the computer to a few weeks ago, before this error happened?


Or better yet, are there some plist file or cache that can be removed to reset this particular program (the update manager)?



Jan 24, 2022 3:51 AM in response to 26bosman

Just ran the command as this was being posted and below if the output - so the command is working


Finding available software


Software Update found the following full installers:


* Title: macOS Monterey, Version: 12.1, Size: 12157035487K, Build: 21C52


* Title: macOS Monterey, Version: 12.0.1, Size: 12128428704K, Build: 21A559


* Title: macOS Big Sur, Version: 11.6.2, Size: 12433351292K, Build: 20G314


* Title: macOS Big Sur, Version: 11.6.1, Size: 12428472512K, Build: 20G224


* Title: macOS Big Sur, Version: 11.6, Size: 12428553042K, Build: 20G165


* Title: macOS Big Sur, Version: 11.5.2, Size: 12440916552K, Build: 20G95

Jan 24, 2022 4:19 AM in response to Nevyn82

The things that stick out to me are the list of installed programs, which end with


   2022-01-19 macOS Monterey (12.1)

   2022-01-21 MRTConfigData (1.86)


Monterey is not installed (maybe it tired automatically overnight, and failed?). And I have no idea what MRTConfigData is.


And:

   Launchd: /Library/LaunchDaemons/com.downloadmanager.plist

        Executable: /opt/DownloadManager/downloadManager_mac ~ /opt/DownloadManager/ca

        Details: Executable file is hidden - possibly adware



Mac stuck on checking for updates

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.