Mac stuck on checking for updates

I run Big Sur 11.6.1 and have noticed that my System Preference reads "1 update". However, when I choose Software Update, the system gets stuck at "Checking for updates". Nothing freezes, but the wheel keeps spinning and nothing happens. I wish to update the OS (the option was there earlier).


I have tried repeated reboots. I have done a disk utility check. I have tried removing .plist files related to "software update" and "Apple store" (following various advice in seemingly older related threads. Nothing has worked. Any advice, please?


[Re-Titled by Moderator]

MacBook Pro 15″, macOS 11.6

Posted on Jan 23, 2022 12:32 PM

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Posted on Feb 1, 2022 5:16 AM

Thanks to your initial request for advice and from reading all replies, I have today solved the same problem on one of the 2 iMacs we use. I had the same symptoms on 1 of the iMacs (the other has been OK throughout in this respect), and wanted to update to 11.6.3 on the troublesome machine. Ran all the checks mentioned, including EtreCheck. This gave a list of apps installed in the past 30 days. To my surprise, there was an app "Install macOS Monterey" sitting in the main Applications folder, dated 22 Jan, 2022.


Surprise—because both iMacs have only the option "Automatically: Check for Updates" ticked. Anyway, deleting the app and restarting solved the problem. The Software Update worked perfectly, now showing Monterey as available and, for my immediate purpose, Safari 15.3 and macOS 11.6.3, which I'm now in the process of installing.


Hope this strange solution may be useful to someone else!

69 replies

Feb 21, 2022 4:04 PM in response to curlyinks

Support had me do all those things, too. When we got Monterey installed, that very evening Software Updates worked fine. But overnight, with iMac asleep, something happened. Next morning, back to spinning gear for Updates. Will be interested to hear if yours maintains. Actually, we did not do Terminal commands till after on Monterey. But did all the other steps you mention while still on Catalina. But even with Terminal commands on Monterey, still a no.

Jan 24, 2022 12:29 AM in response to a brody

I have over 120 GB free, so that should not be the problem. Some time earlier I was down to 40 GB, maybe that is when it happened? I am pretty sure that I previously had the additional option of updating to Monterey, through the update window, not App Store.


Regardless, the "1 update" (little red number) that shows up could be anything. I never started a download of anything manually. It is set to "Automatically keep my Mac up to date". It must have gotten stuck by itself somehow.


What is meant by removing the "Mac OS install data"? Where would that be located?







Jan 24, 2022 3:04 AM in response to Owl-53

The terminal gets stuck in the same manner, outputting only: "Finding available software".


When trying "softwareupdate --fetch-full-installer --full-installer-version 11.6.2 ", the only output is:


"Scanning for 11.6.2 installer"


Is there a way to use Time machine to reset the computer to a few weeks ago, before this error happened?


Or better yet, are there some plist file or cache that can be removed to reset this particular program (the update manager)?



Jan 24, 2022 5:41 AM in response to Owl-53

Yes, I was agreeing with you - Of course Avast is an antivirus program? Do you have any suggestions for how to help me with the issue at hand? Would uninstalling Avast fix the immediate issue? The software updater stopped working a few days ago, after 6+ months of Avast use.


Battery and a few extra programs runnings in the background etc. are things I have had around for years. None are invasive.



Feb 21, 2022 6:26 AM in response to Valeriol

" I have the same issue on my wife's computer with the added complication that it's very slow.

I wiped the disk, reinstalled the O/S and restore from Time Machine, but did not solve the issue "


IMHO any issues that existed when the Time Machine Backup was performed were re-introduced back into the otherwise Pristine and Clean Installation


Thusly, negated the Clean Installations

Mar 12, 2022 2:40 PM in response to Owl-53

P. Phillips wrote:

This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.

And Avast Antivirus does not qualify as AntiVirus software ?

There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX  Foundation and Permission Limitation. 

The only thing Avast Antivirus software is protecting the Developers Bank Account for a Non Existent Issue Affecting macOS.

That and giving Zero Return to the User ( you ) except a lot of problems and work to remove this Software as per the Developer Specific Instructions.

The The Built in Security  is all that is required to protect the computer.

This is simply not true. There are UNIX/macOS and even Linux viruses in the wild and they can get past the built-in security system. The statement that you don't need an antivirus on a Mac might have been true in the past, but is most certainly not the case anymore.


Even I myself had at one point noticed my mac being unusually slow and displaying weird behaviour sometimes. Since there is no "Scan for Viruses" button available with the built-in security, I downloaded a 3rd party antivirus and would you look at that, it found an adware virus. I removed it and voila my mac was back to normal as usual.


So don't believe Apple when they say that there are no viruses for mac and that you don't need an antivirus. I mean 95% of the time you won't need an antivirus and the built-in system will do just fine, but that doesn't mean you will never ever need them.

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Mac stuck on checking for updates

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