Robotic voice with Airpods Pro microphone on Macbook Pro

I'm so glad I found this thread as this is my problem as well! I have an MX Anywhere 2S mouse which works well with my 1st get AirPods, but now that I have the new Beats Fit Pros (by Apple - nude color), I'm robogirl! My voice is distorted in almost every single Zoom, Webex, Teams, Skype and Slack call while my mouse is connected. This MX mouse is 10x better than any Apple-made mouse so I'm hoping not to have to swap over to be able to use a bluetooth mouse and my new Beats (much comfier for my ear shape than any Apple headphones) without having these troubles!

Disconnecting my MX mouse during my calls works but, seriously? Paid more money for new headphones and got more problems! Hoping for a good fix!

This happens with me when my Logitech bluetooth mouse is connected. Disconnecting the mouse or turning it off resolves the issue. When I need the mouse, I go to Sound Preferences --> Input and select Macbook Microphone as my input device.

Same issue here

New workaround though, that I haven't seen mentioned (?), which allows use of MX Master (via bluetooth) whilst on calls with AirPods Pro.

I have found pairing a second bluetooth mouse simultaneously, in my case an Apple Magic Mouse, and just leaving that mouse dormant at the back of my desk, allows me to operate all day with the MX Master and AirPods Pro without any trace of the robotic voice. It seems as if the second mouse runs interference on the interference...

Not ideal of course but far better, for me at least with most of my days sitting at the same desk, than having to turn the MX off or use the USB receiver or fall back to an inferior mouse.

Hope this might also be a viable workaround for some others whilst we wait on the ultimate resolution

Yeah, I had the same problem. Logitech MX Master 2S, I was using an overlapping "channel" and reconnected my mouse by switching the "channel3" to "channel1" with the small button at the bottom of the mouse. I had the same issue both with AirPods Pro and AirPods Max.

I am having the same issue now that I moved to a 2019 MBP. My previous 2017 model MBP worked fine with my Air Pods Pro and Logitech MX3 mouse. Now I am getting the robotic voice. When I remove the mouse, the audio is normal. If I re-connect the mouse, the roboto voice is back. This is really stupid!!!

I have the same issue, robotic voice during calls whatever the app is (GMeet, Slack huddle, Teams,…) when using my AirPods Pro 2 on my MacBook Pro.

After several tests I found the issue came from my recent purchase of a Bluetooth Microsoft surface mouse. When I use my new mouse I have a robotic voice and when I dont use it, everything is fine.

if anyone faced the same issue and solved it, happy to have the info as I want to keep my mouse and my AirPods to work.

Thanks a lot.

Thanks for posting this, and for the answer by PepijnGriff. I've been using a Logitech MX Keys keyboard with my 2020 MBP and AirPods Pro for almost 18 months and not many issues until the past 2-3 weeks. I DO notice that I have more problems with Zoom and Teams, as opposed to Webex (I have robot voice about 75% of the time with Zoom and Teams, and about 40% of the time with Webex). But I have always noticed a lag or interference with bluetooth devices (including the AirPods) if I had more than about three bluetooth devices hooked up (I use the MBP in Clamshell mode hooked up to two external displays with the Logitech Keyboard and a Magic Trackpad). Everything I have read says that absolutely should not be the case. As a result, I usually just leave the trackpad plugged in to cut down on the wireless interference. Hoping this fix (using the Logitech Unifying USB connector) addresses the problem(s).

Thank you for posting this! I've been driving myself crazy trying to determine the cause of the robot voice I get when I'm on a video call for work.

I have:

MacBook Pro (13" M1 2020)

AirPods Pro

Logitech MX Master 3S Mouse

Logitech G715 Lightspeed Wireless Keyboard

I use both my mouse and keyboard over BT because the keys are plugged into my desktop computer, and I use my MacBook Pro for work. For the past few weeks, just turning off my keyboard during meetings worked to get rid of the robot voice. Starting today, I even have to turn off my mouse during meetings, which means I'm stuck with the built-in keyboard and trackpad. I have a magic mouse and magic keyboard, but I much prefer the Logitech ones that I purchased.

I am getting a USB switcher for my two computers so that I won't be using Bluetooth anymore, but this seems like a common problem that should be fixed! Not sure if it should be fixed by Apple or by Logitech, or if it even can be fixed as it's a bandwidth issue, but it feels like an oversight.

Same problem here. MacBook Air, IPods3 and Logi BT mouse and Keyboard. Just by turning off the mouse and keyboard the robotic sound and mic stops immediately. I adopted the USB dongle that comes with the logi set and until now, the problem has not presented anymore.

For SURE there is a work to be done on Apple software to consistently handle the multiple connections on Bluetooth. I hope to be receiving a better BT software soon on our updates.

I've been trying to resolve this issue as well and was so frustrated as the AirPods Pro worked and then they had robotic voice. I think the issue came with macOS Monterey. I would never have come up with Logitech MX keys and MX master 3 mac Bluetooth interfere!

I just had my Macbook Pro reset to factory settings at the Genuis bar as they didn't know anything about Robotic voice mind you I didn't recognize the Logitech pieces in my setup. I just knew my airpods pro/beat fit pro worked on ipad and iphone but not macbook.

I see macOS Ventura is available. I am going to go for it and see if resolves the robotic voice.

I updated yesterday to Ventura on my M1 MacMini and switched my MX keyboard and mouse from USB to direct bluetooth.

So far no robotic voice with my AirPods Max after a 30 minutes Teams call. 

Let's hope the problem has been fixed. 

Turns out you shouldn't connect the dongle directly to the USB port on the MacMini, you need to use the extend cable they supplied the USB dongle... I just want to use Bluetooth!!!!

This did the trick. Thank you! However, connection via Unifying Receiver is not the smoothest. The mouse is sometimes jittery and hence I prefer the Bluetooth.

Facing the same issue: Macbook Pro (2019) ; Airpod Pro, Logitec Mx Mouse & K375s keyboard. Robotic voice across all the apps in mac including facetime.

I've had this issue for months, but recently had a remarkable experience: when I use Zoom, there is no problem. (But with Teams... robocop).