I'm working on iMac (Retina 4K, 21.5-inch, Late 2015) with Big Sur 11.6. System Preferences are looking for update but are not giving any result. If I try to download the update in AppStore the result is similar (only info changes from searching to finding update). After several hours the download process do not start. The situation is the same for each (two) users and in safe mode/single user mode.
What can I do?
iMac 21.5″, macOS 11.6
Try opening the Terminal app and entering this command:
softwareupdate --fetch-full-installer --full-installer-version 12.1
The current Monterey installer should download
Other potential problems:
Do you have enough free disk space?
If upgrading from macOS Sierra or later, your Mac needs 26GB of available storage to upgrade. If upgrading from an earlier release, your Mac needs up to 44GB of available storage.
Also uninstall any antivirus, internet security or "cleaning" apps before trying installing again.
Are you using a VPN?
Further, you need an Apple disk installed to upgrade to Monterey since the upgrade includes an update to the Mac's firmware. That update looks for an Apple disk and write to the dick to do the firmware update. The install will terminate or freeze if no Apple disk.
Are you using File Vault to encrypt the disk? If so turn it off and then try after the de-encrypting is complete. That can take many hours.
Finding available software
And nothing more (after 3 min).
I don’t think so. Other computer is updating correctly. So the network is not blocking anything.
No antivirus program. Confirmed.
I don’t think so. Other computer is updating correctly. So the network is not blocking anything.
Then it is something in that Mac. Telling us what you don't have isn't going to help find the cause.
Any chance Apple is blocking outdated versions of macOS - in this persons case Big Sur 11.6 - from jumping directly to Monterey ?
Good point I lost in this thread.
Thanks
Thank you for your help:
I have enough disk space. No antivirus or "cleaning" apps. I am not using VPN. I have an Apple disk.
The command you suggested is scanning for installer... and seems to stop in this stage.
I do have the disk encrypted. Maybe this is the issue. Will let you now.
After clicking on "get" in AppStore it switches to Software update and hangs there.
Can't download update.
