Caller ID Private no matter setting

Please Read EVERYTHING before you suggest things because I have tried some things.


So every time I call my husband it says "Unknown caller" even though i'm saved in his phone.

I also recently called a local restaurant that blocks private numbers and my call wouldn't go through because my number was private?

Another weird thing is my mom said my number showed up for her on her landline and my contact info shows up for both her android phone, my sister's iPhone and my nana's iPhone. So it literally been my husband and this restaurant. (Also I called the restaurant from my husband's phone and the call went through so it's my phone for sure)


  • Going to Settings > Phone > Show My Caller ID > Tried both on and off (Green and Gray)
  • Restarting my iPhone
  • Sprint/T-Mobile employees have looked at my phone and couldn't see an issue


I'm trying to avoid the factory reset and going to the apple store if possible because it's so crowded in there all the time and with COVID spiking again I'd rather not risk it.

iPhone 11

Posted on Jan 24, 2022 6:43 AM

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2 replies

Jan 24, 2022 6:48 AM in response to awills2015

You need not factory reset the iPhone for this issue.


Please check the following.

  1. Is the email account that hosts your contacts is added in the iOS Mail app and contacts enabled.
  2. Please check the Phone Number format stored in your Contact list. There must not be any manually added spaces in between the numbers. However when you enter a phone number iPhone will add spaces, hyphen & parenthesis based on the country code prefixed to the number. That is OK, but do not add manually.


Watch the GIF below


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Caller ID Private no matter setting

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