Airpods Max problem when watching a video

CyrusNorth Said:

"Airpods Max problem when watching a video: Whenever I play a video on MacBook Pro, my AirPods Max disconnect. The bluetooth connection doesn't drop, I'm still connected. I don't have this issue on Apple Music for instance. I have it when I watch a video on my Mac whereas it's on my disk or on YouTube. I've tried to reset the AirPods Max et reconnect them but that doesn't solve this issue."

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Troubleshooting AirPods Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:

•  If your AirPods Won't Connect – Apple Support

• If your Left or Right AirPod isn't Working - Apple Support

• Connect and Use your AirPods and AirPods Pro – Apple Support

B. Verify the Balance:

1. Go to: Settings
2. Tap: General
3. Tap: Accessibility
4. Scroll Down: to Hearing
5. Adjust: the audio volume balance

C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

CyrusNorth Said:

"Unfortunately this isn't helping. We are talking about AirPods Max. They do connect with the Mac, no problem with that."

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Contact Apple Support:

If these are covered by protection, then request a new pair.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

CyrusNorth Said:

"Airpods Max problem when watching a video: They are covered by protection, and they work very fine in every other environments. Like with my iPhone or when I'm listening to Apple Music on my Mac etc. Replacing them seems a little bit excessive.."

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Give Apple Feedback:

Don't want to try to get new ones? Then report this to Apple, so they can know what is going on here.

Give Apple Some Feedback:

1. Go Here: Feedback - AirPods - Apple - Apple
2. Select: "Performance" for the "Feedback Type"
3. Comment: on when you came across this issue, and how you have troubleshot it this far.
4. Proceed form these are necessary