Partner gifted Apple series 6 watch with a sports band for Christmas in 2020. A whole year wearing the watch consistently without a problem on 19th November 2021 I woke up with a burn on my wrist, raised it with Apple; sent the watch back for them to investigate - moving forward to 24th Jan 2022 no updates on what caused the burn other than they’ve confirmed they can see the watch has been overheating. I keep getting the “no updates from the engineer” excuse. Meanwhile they've sent me a replacement watch for the inconvenience (Series 7 - tried saying it was a gift) they actually sent me an incorrect watch to what I had ordered with them (Requested for phone call recordings as proof) however they’re not willing to rectify their mistake. Instead they’re asking me to sell it and get a new one when I want to go through the official chain.
Frustrated of waiting around for Apple to get back to me with some sort of update they thought they could sweeten me up with the watch replacement when I’m still physically scarred from the watch. (Pictures attached of the scar - including the permanent scar left behind (24/01/22)).
It's not an allergic reaction either, nor had it been near water.
Any advice on how to proceed?
