Is it possible to repair an iphone from itunes if I cannot unlock the phone because the screen is frozen black?

katiembs wrote:

My phone is frozen. The screen is black. The phone will ring, but I can't answer because the screen remains black. I've tried to restart using the volume up, volume down hold the power button to no avail. The battery is good and it's fully charged. I am wondering if it's possible to do a reset via itunes if I can't unlock the stupid phone? Because of the screen, I can't make the phone discoverable to the pc.

Double check you're using the correct buttons If your iPhone won't turn on or is frozen - Apple Support

⇢ If the screen isn't working on your iPhone. ⇠

If that didn’t work, it could be a hardware issue. ⚠️

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