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Unable to transfer music from my Mac to my iPhone 13 or back it up as Phone does not show up when i connect it (although older devices do - iPad Pro and iPhone SE).
Have tried all the tips on youtube etc such as latest updates, restarting devices, forced reboot, different cables, switching off screen time, reseting location and privacy.
iPhone 13, iOS 15
For iOS 15 you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.
Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:
/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources
Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.
If these steps haven't worked you can also try reinstalling iTunes12.8.2.3.dmg (El Capitan/Sierra) or iTunes12.8.3.1 (High Sierra) while your device is connected and unlocked.
tt2
For iOS 15 you need iTunes 12.8.2.3 or better running on OS X 10.11.6 or better. See How to upgrade to OS X El Capitan - Apple Support if required.
Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:
/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources
Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.
If these steps haven't worked you can also try reinstalling iTunes12.8.2.3.dmg (El Capitan/Sierra) or iTunes12.8.3.1 (High Sierra) while your device is connected and unlocked.
tt2
What version of macOS/OS X do you have? Checking with the iPhone 13 system requirements it should work:
Syncing to a Mac requires:
Perhaps Apple Support can help.
tt2
Hi Turingtest
Thanks for taking the time to reply.
Unfortunately the folder update option doesn't work? The text dialogue box that opens doesn't lead to any updates and reinstalling iTunes hasn't cured the issue either?
Currently running macOS High Sierra.
iTunes 12.8.3.1
iPhone 13 not showing in iTunes
