Can’t reset Powerbeats Pro
I forgot my Powerbeats pro from my phone and tried to resync it. It wouldnt show up, so I tried to reset. I held the system for 20 secs like the website said, but the case won’t flash red and white.
User profile for user:
Erin_B11
User level:
Community Specialist
Hello numank,
Thank you for posting in the Apple Support Communities. We're sorry to see that your Powerbeats Pro won't reset. We'll do everything we can to help.
To be sure, is the case open with both earbuds placed inside while pressing and holding the system button for 15 seconds? A visual guide is shown here:
From there, we suggest ensuring that your Beats firmware is fully updated. The Apple Support article below explains how:
If the firmware looks good, try pairing them to another device to see if they'll pair at all.
Set up and use your Powerbeats Pro with an iPhone, Mac, or other device
If this concern continues after taking the steps above, our resolution is to contact Apple Support directly. Depending on your region, you may be able to reach them here:
We hope this information is useful. Kind regards.