earthlink emails not being sent on my iMac but laptop and iPad working fine. Earthlink tried for over an hour and said to contact Apple.

Anyone else having this problem? My earthlink emails not being sent on my iMac but laptop and iPad working fine. Earthlink tried for over an hour and said to contact Apple. Sometimes it works, sometimes it doesn't. Sending back replies on my iMac is iffy at best. My MacBookPro and iPad are working fine.


iMac 21.5″ 4K, macOS 11.6

Posted on Jan 25, 2022 12:54 PM

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Posted on Jan 25, 2022 5:55 PM

Ok, then that is telling us that the way Earthlink email account on your iMac may be misconfigured.


I suggest that you remove the Earthlink account from within the Apple Mail app on your iMac. You will be adding it back in, in a moment.


First I would like for you to review both of these support articles:

  • Mail - Official Apple Support - Enter your Earthlink email address in the space provided in this article. It should result with the correct email server configurations for your account to use in the Mail app.
  • Then use this article on the steps to add the account to the Mail app: Add email accounts in Mail on Mac - Apple Support. Note that you will need to use the "Other Mail Account" option to add your Earthlink account.


Please post back your results.

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Question marked as Top-ranking reply

Jan 25, 2022 5:55 PM in response to Schlecky70

Ok, then that is telling us that the way Earthlink email account on your iMac may be misconfigured.


I suggest that you remove the Earthlink account from within the Apple Mail app on your iMac. You will be adding it back in, in a moment.


First I would like for you to review both of these support articles:

  • Mail - Official Apple Support - Enter your Earthlink email address in the space provided in this article. It should result with the correct email server configurations for your account to use in the Mail app.
  • Then use this article on the steps to add the account to the Mail app: Add email accounts in Mail on Mac - Apple Support. Note that you will need to use the "Other Mail Account" option to add your Earthlink account.


Please post back your results.

Jan 25, 2022 4:44 PM in response to Schlecky70

By "offline" that would indicate that your Mac is having trouble accessing your Earthlink email servers, or there is an issue with these servers themselves. However, since your other devices are not having this issue, it may come down to a configuration setting on your iMac.


As a test, can you access your Earthlink email by using a web browser on your Mac?

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earthlink emails not being sent on my iMac but laptop and iPad working fine. Earthlink tried for over an hour and said to contact Apple.

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