Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Replacing a key on the Magic Keyboard for a 5th Gen 12.9" iPad Pro

A family member dropped their iPad Pro and dislodged a key on their Magic Keyboard. I've got both the key cap and what I think is a retaining clip and I'd like to put them back on properly.


Are there any instructions or videos on how to do this? So far all I have been able to find are either unboxing videos or tutorials on older products that used the Magic Keyboard name.


Thanks in advance!

Posted on Jan 25, 2022 7:23 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2022 8:32 PM

  1. You may want to take the keyboard and the key to the Apple Store to see if they can fix it for you
  2. You can do the same as above at an Apple Authorized Service Center
  3. Here is a link to a video on YouTube which discusses cleaning the Magic Keyboard’s key and the tutorial involves removing and replacing the key. This may be of some help to you as well ➡️ Cleaning Magic Keyboard for iPad Sticky Keys


Axel F.

3 replies
Question marked as Top-ranking reply

Jan 25, 2022 8:32 PM in response to Alex Hare

  1. You may want to take the keyboard and the key to the Apple Store to see if they can fix it for you
  2. You can do the same as above at an Apple Authorized Service Center
  3. Here is a link to a video on YouTube which discusses cleaning the Magic Keyboard’s key and the tutorial involves removing and replacing the key. This may be of some help to you as well ➡️ Cleaning Magic Keyboard for iPad Sticky Keys


Axel F.

Jan 25, 2022 9:41 PM in response to Axel Foley

Thank you for the link!


Based on what the video shows, I may have to go with taking it into an Apple Store. I tried putting the retainer clip on a couple of different ways, and pushing the key back into place, but nothing "clicks" into place. The key just lays on it and falls right off when moved.


Guess it's time for an Apple Store field trip...



Replacing a key on the Magic Keyboard for a 5th Gen 12.9" iPad Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.