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I did a software upgrade to OS Monterey, but still the same problem.

How I get a solution for this?


Stefan___

iMac 21.5″, macOS 10.13

Posted on Jan 26, 2022 5:53 AM

Reply
Question marked as Best reply

Posted on Jan 26, 2022 6:08 AM

Hi Stefan___


Try a Safe-Boot of the Mac.


Review this document for how to carry out a Safe-Mode boot:


https://support.apple.com/en-gb/HT201262


Boot into Safe-Mode, which takes around ten minutes, wait for ten minutes for all background processes to complete then try to open Mail, if this is successful then exit Mail and restart the Mac normally.


If this fails to solve the problem the next step is to restart the Mac in Recovery-Mode and carry out First Aid using Disk Utilities on each disk and partition on your system, in the sequence "Volumes" first, then "Containers" and finally "Disks".


Volumes are at the bottom of the tree view, Containers in the middle and Disks at the top.

Repeat First Aid on all the Disks and Partitions present.


For some partitions the First Aid icon at the top of the Disk Utilities window will be "greyed-out" this is normal, just apply First Aid to those disks and partitions where the First Aid icon is actively available.


See this document for instructions on how to use Disk Utilities and the First Aid tool:


https://support.apple.com/en-gb/HT210898


If First Aid fails to cure the problem then lastly you can just try a re-install of the macOS while keeping your data and apps intact.


It is advisable to have a Time Machine backup of your Mac before carrying out a macOS reinstall just in case anything goes wrong during the re-installation of the macOS and your data or apps are damaged, if this occurs a current Time Machine backup can be used to restore your data and apps only onto an otherwise wiped and clean-install of the macOS.


This Apple document lists all the key combinations required to access the various start-up modes for a Mac:

https://support.apple.com/en-gb/HT201236


HTH


Will.

2 replies
Question marked as Best reply

Jan 26, 2022 6:08 AM in response to Stefan___

Hi Stefan___


Try a Safe-Boot of the Mac.


Review this document for how to carry out a Safe-Mode boot:


https://support.apple.com/en-gb/HT201262


Boot into Safe-Mode, which takes around ten minutes, wait for ten minutes for all background processes to complete then try to open Mail, if this is successful then exit Mail and restart the Mac normally.


If this fails to solve the problem the next step is to restart the Mac in Recovery-Mode and carry out First Aid using Disk Utilities on each disk and partition on your system, in the sequence "Volumes" first, then "Containers" and finally "Disks".


Volumes are at the bottom of the tree view, Containers in the middle and Disks at the top.

Repeat First Aid on all the Disks and Partitions present.


For some partitions the First Aid icon at the top of the Disk Utilities window will be "greyed-out" this is normal, just apply First Aid to those disks and partitions where the First Aid icon is actively available.


See this document for instructions on how to use Disk Utilities and the First Aid tool:


https://support.apple.com/en-gb/HT210898


If First Aid fails to cure the problem then lastly you can just try a re-install of the macOS while keeping your data and apps intact.


It is advisable to have a Time Machine backup of your Mac before carrying out a macOS reinstall just in case anything goes wrong during the re-installation of the macOS and your data or apps are damaged, if this occurs a current Time Machine backup can be used to restore your data and apps only onto an otherwise wiped and clean-install of the macOS.


This Apple document lists all the key combinations required to access the various start-up modes for a Mac:

https://support.apple.com/en-gb/HT201236


HTH


Will.

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