Data won't work on social media apps. Won't work on youtube, instagram, tik tok. It will work on safari and iMessage. I've tried every easy fix and nothing worked. Could this be an iphone 11 glitch?
iPhone 11, iOS 15
So, I started wondering if the setting you spoke of, was something I could get to myself, from my Tmobile acct, and started looking through her setting and comparing then to the settings for the other lines we have on our acct. She did have somethings toggled on in there that weren't toggled on for our other lines for some reason, so I flipped them off, but they didn't work, so I dug around in more settings and also noticed that her line was also the only line that had her web guard settings set to "High". I read all of what the high web filter does, and did say that apps that have potential for showing inappropriate content is blocked (TikTok). I set it to medium, but that didn't work, so I tried the low setting (still blocks porn, drugs, etc but still allows for social media content) setting it to the low setting seems to have worked. She's been able to have full use of her phone again without relying on WiFi and hotspots! Here's exactly what I did!
>Logged in to our MyTmobile Acct.
>Went to "Profile" and selected her phone number from the drop down menu
>Scrolled down to "Family Controls"
>Clicked on "Web Guard"
>Selected "Low" and clicked the "Save changes" button
It worked!! I have no idea how thise settings were put so high though. My husband and I certainly didn't do it, so it's strange. But, whatever! It's fixed!!
I’m having this same issue. I thought it was a Verizon issue, but received a new phone and it still isn’t working. Verizon is stumped and directed me here and said it’s an Apple issue. I’ve done all the resets, all data is on, some apps have connection and others say no connection. Any suggestions?
Had same problem since day I bought the 12. Apple keeps wasting my time with 4 visits there and haven’t figured anything out they’ll say it has to be Carrier then carrier says it has to be apple. Dealt with This problem for 5 months now with no help from anyone that’s supposed to help.
It's TikTok, YouTube, Snapchat, Facebook, Instagram, etc. It's even some of her gaming apps like Roblox and Minecraft. It's on her personal iPhone, and attached to my plan. We have 4 lines, on my plan and hers is the only one with issues. Upgraded her to a new phone and the problem persists. Even updated the plan on her line... didn't work either.
Did you ever get it fixed? I have also had the same problem and I have no idea what to do
Yes, see my second comment. We have Tmobile as well, and I found that setting as well. Her line was the only one set to High for some reason, so I set it Low and it worked!!
Who was your previous carrier, and who did you switch to? We have 4 lines and her line is the only one having this issue. You'd think if it was the carrier, we'd all be having the same problem. We even tried updating to a new plan and she's still having the issue
Please please let me know if that works once you've tried it! I've been considering that myself, actually. I've been on the fence about doing that though. We've moved to another state, and we've kept our original area codes since the state we moved to has higher cellular taxes. Changing our number would essentially raise my bill, but if I know for certain a phone number change will fix it, then I'd be willing to take that plunge. Lol
Exactly what happened to me :( We bought the new 13 after my XR started having this problem. My carrier told us to come in for a SIM card change, but they didn’t work either. I have no idea what to do to fix this problem.
Yasminsalas Said:
"Exactly what happened to me :( We bought the new 13 after my XR started having this problem. My carrier told us to come in for a SIM card change, but they didn’t work either. I have no idea what to do to fix this problem."
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Private Relay:
Private Relay a bit new of an issue being troubleshot by Malwarebytes. As you visit sites throughout the years, a profile is created of you (electronically). So, knowing who you are --your services may not be working as they should. IDK.
Thank you!!! I will call them and ask then to check that. I wonder how that content blocking button even became enabled in the first place. Is that something we could have done some how ourselves by accident?
no
Same here I go out to the Metro for help but they said the same thing as go to Apple
Our family using Metro and we have 3 lines and only my line wasn’t working so then we all together and switch to T-mobile and it work
Ah. Well, bummer. Tmobile is who we are with now. We've been with them for 10 years. Tmobile was unable to figure out the issue.
Yay!! :)
Data won't work on social media apps. Won't work on youtube, instagram, tik tok.
