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My iphone13 pro max was ordered back in nov never received raised a claim with UPS and Apple does not want to issue a refund our a new phone what's going on how could apple steal from consumers right in their face and not follow procedure to get the claim from UPS
We are all users on this user to user only forum. We don't work for Apple, don't know you, your order or any of the events you've described. We can't help you, sorry.
You need to elevate this with Apple or UPS directly.
I have seen two other postings for an iPhone box arriving empty from the delivery company. Thieves target jewelry and money-items because they are small and easy to carry but also valuable. iPhones are easy to lift during shipping for the same reason. Apparently UPS is getting tired of reimbursing at least some claims (maybe they used a temporary third-party for one step of the process).
Any iPhone delivered to your house is a target of thieves ... one poster swore he was home when UPS says it was delivered "to the person at home" but the poster never received it.
Apple Stores can be delivery points for your device because Apple Stores have employees to hold your product safely.
▷ Call 1-800-MY-APPLE to speak with an authorized Apple agent. 
Iphone 13 pro max never delivered
