Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Apple Music expands live global radio offering with three brand-new stations. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Saravara7 Author

Level 1

4 points

Unable to transfer iTunes library to iPhone 13 Pro

I upgraded from an iPhone 11 to iPhone 13 Pro in December. The only music that transferred was the songs purchased through iTunes. I opted to begin an Apple Music trial until I had time to sit and transfer music from my PC iTunes to the new phone. I keep receiving the following message when trying to transfer music:

Some of the files were not copied to the iPhone because iCloud Music Library is enabled on this iPhone.

I’m running iOS 15.2.1. I tried disabling “sync library” but the error persisted. Is this an issue with starting Apple Music? I have albums/songs that aren’t available through Apple Music and would really like them back on my phone. Does anyone have any suggestions?

iPhone 13 Pro, iOS 15

Posted on Jan 26, 2022 7:54 PM

Top-ranking reply

WolfoftheIrish

Level 2

151 points

Posted on Jan 26, 2022 8:25 PM

Hi there,

I think the issue is probably with the computer where the music is stored. Because you have enabled iCloud Music Library on the new phone and subscribed to Apple Music you won't be able to directly sync the purchased music stored in iTunes on your PC. To fix this try enabling Sync music library in the iTunes settings on your PC.

See this Support Article for more information on how to do this.

Hope this helps!

View in context

Unable to transfer iTunes library to iPhone 13 Pro

Similar questions