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screen replaced

I have apple care and want to get my screen fixed it isn't smashed but it has loads off scratches can I still get my screen replaced


iPhone 11 Pro

Posted on Jan 27, 2022 11:41 AM

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Question marked as Top-ranking reply

Posted on Jan 27, 2022 11:45 AM

I suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have then take a look and provide you with your options. Normal "wear & tear" would typically not be covered, but it will be up to the Apple technician to confirm the extend of the damage.

3 replies
Question marked as Top-ranking reply

Jan 27, 2022 11:45 AM in response to lornAhydE

I suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have then take a look and provide you with your options. Normal "wear & tear" would typically not be covered, but it will be up to the Apple technician to confirm the extend of the damage.

Jan 27, 2022 4:57 PM in response to y_p_w

As Tesserax pointed out the OP needs Apple to look at it, if they determine it is cosmetic damage they will often refuse to replace it even if the OP wants to pay for it. They will also refuse to replace batteries that haven’t reached 80% unless a diagnostics test shows other problems.

screen replaced

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