Serious quality problems

Question

pablo_rios Author

Level 1

4 points

Serious quality problems

MacBook Pro (15-inch, 2018)

model: A1990

os: Big Sur 11.1

1.The screen coating is peeled off naturally, without using any keyboard film, without using any screen protector

2. When the screen is opened and folded to a certain angle, the whole screen displays problems

I hope to get an official explanation from you, and please give me free repairs, I have been using various Apple devices, including iPhones, Apple TV, iPads, AirPods. But this MBP gave me too much trouble.

MacBook Pro with Touch Bar

Posted on Jan 30, 2022 1:54 AM

Reply

Answer 1

Best reply

mdhurst

Level 5

6,623 points

Jan 30, 2022 4:58 AM in response to pablo_rios

this is a user forum of other users helping users and is not APPLE, I suggest that you speak with Apple directly to try and sort out issues you are having.

Get Support – Apple

https://getsupport.apple.com/

Call Customer Support (800) MY–APPLE (800–692–7753)

or online https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Reply

Answer 2

pablo_rios Author

Level 1

4 points

Jan 30, 2022 5:42 AM in response to mdhurst

Thank you for your reply,

But for MBP before 2016, the screen coating peeled off and Apple replaced it for free. However, after 2018, it is obviously a common problem, but they do not provide free replacement. I need to spend almost more than 70% of the current laptop value to replace the screen. My laptop has only been used for a little more than 3 years, but such an expensive laptop brings me so much trouble.

Reply

Serious quality problems

Similar questions