Buzzing voice

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Buzzing voice

Hello,

i just bought iPhone 13 Pro max and AirPods Pro since December last year

i have problem specially when i have call through FaceTime Or WhatsApp with the AirPods Pro hearing cracking static in my AirPods when i use FaceTime and WhatsApp, i even tested my AirPods Pro with my MacBook Pro still the problem same

also with my iPhone 13 pro Max have the same problem but if i use Speaker with loud volume i hear buzzing voice if someone speak louder i got this buzzing voice is really drive me crazy

i bring my AirPods Pro to Apple authorized reseller and they replaced to new one but the problem still same with different way!!

i am really confuse about this is it hardware problem or Firmware and also the iPhone i dont know is it from Software or Hardware my iPhone never fall down in the floor or in the water or whatever

does anyone have the same problem with me?

iPhone 13 Pro Max

Posted on Jan 30, 2022 2:46 AM

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Answer 1

Top-ranking reply

Sharon_419

Community Specialist

Jan 31, 2022 8:47 AM in response to mohammedzadeh

Hey mohammedzadeh,

Thank you for using the Apple Support Communities! We understand you're having audio issues while using your AirPods Pro and it also sounds like the audio issue is happening when using just your iPhone's speaker mode, too. Let's help.

It sounds like you may have already had your AirPods replaced, perhaps for this program: AirPods Pro Service Program for Sound Issues. With the issue still occurring, its recommended to follow the steps in the below articles:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker. This is a good article to help with your iPhone speaker issues.

Resolve Wi-Fi and Bluetooth issues caused by wireless interference. This article is especially important since the issue still happens with your AirPods Pro even after being replaced once, as we want to rule out interference as the cause now.

If the issue remains, you should consider having your iPhone and AirPods Pro inspected and evaluated in person at your local Apple Store Store List - Apple Store - Apple, or Apple Authorized Service Provider Apple - Find Locations - Location Selector. Or, reach out to discuss options here: Contact - Official Apple Support.

Thank you for your post.

Take care.

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Buzzing voice

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