Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Printing from a MacBook Air Issues

I am trying to assist a customer who has a MacBook and an issue with connecting to a HP laserjet printer. This is a wireless issue, and her iPhone and my iPhone have no issues printing. This has just cropped up recently, and she has been able to print for a year before. Printer is about a year old.


I have:


1) Turned off the printer; then rejoined the printer to the network

2) Turned off the MacBook, and forgot the network; then rejoined

3) Uninstalled the printer software and reinstalled

4) Powered down the modem/router (comcast standard issue) and powered up

5) Assigned a static IP address to printer


The connection goes in and out. If it does managed to stay connected, then printing can take as long as 4 minutes to get the page printed. Whereas, the iPhone(s) print almost immediately.


I am beginning to think that it may be the comcast issued modem/router. Either it needs replacement OR I could try and create a whole new wireless network and rejoin all devices.


Anyone else had this issue?

Posted on Jan 30, 2022 5:32 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2022 6:37 AM

Hi,


To begin with, it would help to know the exact HP LaserJet model. Also, the exact macOS version used for the MacBook Air.


Some dual-band routers with automatic device detection and band selection can cause difficulties. It may become necessary to split/rename 2.4 GHz and 5 GHz networks. A 2.4 GHz-only setting could be used for a test.


You may want to try the following power-cycling sequence:

Power off the Wi-Fi router, the printer, the computer, the iPhone(s), and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the computer. Finally, power on the iPhone(s) and all other devices/computers. Any change?


Reset the printing system on your Mac to solve a problem – Apple Support (UK)

Add a printer to your printer list so you can use it on Mac – Apple Support (UK)

Similar questions

2 replies
Question marked as Top-ranking reply

Jan 30, 2022 6:37 AM in response to Huntsk

Hi,


To begin with, it would help to know the exact HP LaserJet model. Also, the exact macOS version used for the MacBook Air.


Some dual-band routers with automatic device detection and band selection can cause difficulties. It may become necessary to split/rename 2.4 GHz and 5 GHz networks. A 2.4 GHz-only setting could be used for a test.


You may want to try the following power-cycling sequence:

Power off the Wi-Fi router, the printer, the computer, the iPhone(s), and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the computer. Finally, power on the iPhone(s) and all other devices/computers. Any change?


Reset the printing system on your Mac to solve a problem – Apple Support (UK)

Add a printer to your printer list so you can use it on Mac – Apple Support (UK)

Jan 30, 2022 10:19 AM in response to Jan Hedlund

Hi Jan:


Thanks for the response. I am going back to the clients home tomorrow and will note the MacBook OS and the printer model. I had planned on doing what you suggest. Breaking out the 2.4/5 bands as separate. And I am just going to recreate the networks with different names and see if this helps. I will report back then. Thanks again!

Printing from a MacBook Air Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.