Photosmart Premium C309a series All-In-One driver issue on macOS Catalina version 10.15.7

Question

Level 1

4 points

Photosmart Premium C309a series All-In-One driver issue on macOS Catalina version 10.15.7

I have macOS Catalina version 10.15.7 on MacBook Pro (Retina, 15-inch, Mid 2015). My printer Photosmart Premium C309a series All-In-One is no longer recognize by the operating system . I reset the printer. Remove and add the printer. The mac is no longer recognize the Scanner capability in this printer. I am not able to use the scanner. I even followed the suggested instruction to download and use HP Easy Scan app. Unfortunately, the app is not capable to search and detect my printer/scanner.

Posted on Jan 30, 2022 7:57 AM

Reply

Answer 1

Top-ranking reply

Jan Hedlund

Level 7

23,407 points

Jan 30, 2022 8:22 AM in response to imakeson

Hi,

Have you tried resetting the printing system and re-adding the all-in-one printer in accordance with the following articles?

Reset the Mac printing system to solve a problem – Apple Support (UK)

Add a printer on Mac – Apple Support (UK)

An HP Photosmart C309a series version 4.2.2 driver is listed in Printer and scanner drivers for Mac - Apple Support. If necessary, you may want to check whether the download HP 5.1.1 Printer Software Update package from Apple possibly could be useful in this case.

https://support.apple.com/kb/DL1888?viewlocale=en_US&locale=en_US

Reply