Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

moving photos from Library to external hard drive

I formated my Lacie external drive for Mac and pc but when I drop and drag photos they show as 0bytes and I can't open the files.

I don't know if the drive is faulty.. it's brand new or if I'm missing something.


thanks in advance


Posted on Jan 30, 2022 10:23 AM

Reply
Question marked as Best reply

Posted on Jan 30, 2022 10:28 AM

What version of Photos do you have. At least one version of the app had a bug that resulted in empty files with exported directly to a disk with a FAT format. Workaround: Drag to the desktop first, then copy over. Bear in mind that drag and drop only yields a preview that's kind of middling quality and missing some metadata. You'll get a better quality export using the File -> Export command.

4 replies
Question marked as Best reply

Jan 30, 2022 10:28 AM in response to angkana49

What version of Photos do you have. At least one version of the app had a bug that resulted in empty files with exported directly to a disk with a FAT format. Workaround: Drag to the desktop first, then copy over. Bear in mind that drag and drop only yields a preview that's kind of middling quality and missing some metadata. You'll get a better quality export using the File -> Export command.

moving photos from Library to external hard drive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.