failed to create activation request macbook air

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Level 1

20 points

failed to create activation request macbook air

I tried to reset Macbook Air M1 password on my son's macbook

However, it wouldn't accept my password. It said that I could reset the password with my Apple ID but I would need to restart the computer. I did so, I went through resetting the passwords and it said that it needed to deactivate the Macbook to complete the process and to only do it if I was connected to the internet. I am so I went ahead.

Now it's just saying "Failed to create activation request" over and over and giving me the option to restart. But it just does the same thing when I restart.

Please support what to do ?

MacBook Air 13″, macOS 12.0

Posted on Jan 31, 2022 6:04 PM

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Answer 1

Top-ranking reply

Encryptor5000

Level 5

7,662 points

Feb 1, 2022 6:16 PM in response to arya240

Hi arya240,

If your Mac cannot activate, try the steps posted by Sparks0829 to remove Activation Lock from your Mac. Then, restart your Mac.

If that still doesn't work, and if you have a second Mac available, revive (not restore) the firmware. During the revive, the second Mac will attempt to activate your MacBook Air for you.

Revive or restore a Mac with Apple silicon using Apple Configurator 2 - Apple Support (CA)

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Answer 2

Sparks0829

Community Specialist

Feb 1, 2022 12:33 PM in response to arya240

Hi there arya240,

Thanks for joining us in Apple Support Communities! We understand you're seeing a message on your son's Mac saying "Failed to create activation request". We're glad you're here, and we can provide some guidance.

It sounds like you'll need to remove Activation Lock. Have a look at the links below to learn how:

How to remove Activation Lock

Activation Lock for Mac

Let us know if we can be of any more help or if you have any questions.

Take care!

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failed to create activation request macbook air

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