Why is the restore screen displaying. This is a new iPad!

MDasher Said:

"Why is the restore screen displaying on a new iPad??!: Got 'stuck' executing an update. I was unable to connect it to my 4 year-old PowerBook because of cable connection incompatibility. Did a forced restart and it came back online."

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Report this to Apple:

Do your Part. Inform Apple of this. You have just purchased a new device. So, let them know that this occurred right out-of-the-box. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is occurring and what needs to be fixed.

How to Give Feedback:

1. Go Here: Feedback - iPhone - Apple
2. Select: "Bug Report" for "Feedback Type"
3. Inform Apple: of how you came across this issue, and how you've troubleshot it thus far. Include the link t the post: (https://discussions.apple.com/thread/253626060)
4. Proceed from there as necessary

MDasher Said:

"Why is the restore screen displaying on a new iPad??!"

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Contact Apple Support, ASAP:

Is this newly-purchased from Apple? If so, contact Apple Support. Perhaps this is a faulty device.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

It is hard to say if you had already activated it, it can get that screen for a number of reasons. You need to follow the steps in the Related Article to get it back going again.