My iPad is less than two years old and it suddenly stopped working. When trying to restore the iPad I get a message " Error 4013". I am told the hard drive is defective. what can cause a hard drive of a fairly new iPad to fail, especially an Apple product?
iPad, iPadOS 15
Are you certain that you visited an actual Apple Store? As your iPad (in fact any iPad) does not have a “hard drive”, it is somewhat difficult to believe that a bona-fide member of Apple staff would provide grossly incorrect information.
To resolve your issue, start here:
If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Are you certain that you visited an actual Apple Store? As your iPad (in fact any iPad) does not have a “hard drive”, it is somewhat difficult to believe that a bona-fide member of Apple staff would provide grossly incorrect information.
To resolve your issue, start here:
If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Did you take your iPad into an Apple Store for evaluation? Who told you your hard drive was defective?
Try this: https://support.apple.com/en-us/HT201444
Sorry, its hardware and not hard drive. In any case, I did visit genuine Apple store . They told me the issue cannot be fixed. I have connected the iPad to my Mac mini and tried to update/restore the iPad, but I keep getting error 4013.
Yes I did take it to an Apple store. Here I am told the hard drive is damaged.
Do you have AppleCare? Or were you offered a replacement at cost? It is hard to tell the specific reason for the damage. How much it is used. Many variables.
Lemon iPad
