You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can’t press 1 to accept a call from jail on my iPhone

I can’t press 1 to accept a call from jail. I have money on my account, I have restarted my phone. Anyone know what I can do? Thanks



[Re-Titled by Moderator]

iPhone 6, 12

Posted on Feb 1, 2022 11:09 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2022 9:29 AM

Hi 3195apple,


It sounds like you're are pressing one for the automated system, but it's not working. Do you have issues with other automated systems or only this one? Restarting was a great step to take, another step you can take is to ensure your iPhone 6 is fully updated to the latest iOS it can run:


Let us know if that helps or if you've already tried those steps as well.


Take care.

1 reply
Question marked as Top-ranking reply

Feb 2, 2022 9:29 AM in response to 3195apple

Hi 3195apple,


It sounds like you're are pressing one for the automated system, but it's not working. Do you have issues with other automated systems or only this one? Restarting was a great step to take, another step you can take is to ensure your iPhone 6 is fully updated to the latest iOS it can run:


Let us know if that helps or if you've already tried those steps as well.


Take care.

I can’t press 1 to accept a call from jail on my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.