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3195apple Author

Level 1

5 points

I can’t press 1 to accept a call from jail on my iPhone

I can’t press 1 to accept a call from jail. I have money on my account, I have restarted my phone. Anyone know what I can do? Thanks

[Re-Titled by Moderator]

iPhone 6, 12

Posted on Feb 1, 2022 11:09 AM

Top-ranking reply

claire504

Community Specialist

Posted on Feb 2, 2022 9:29 AM

Hi 3195apple,

It sounds like you're are pressing one for the automated system, but it's not working. Do you have issues with other automated systems or only this one? Restarting was a great step to take, another step you can take is to ensure your iPhone 6 is fully updated to the latest iOS it can run:

Let us know if that helps or if you've already tried those steps as well.

Take care.

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I can’t press 1 to accept a call from jail on my iPhone

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