Error in Apple Music on Monterey 12.2 - 'app.js[2031:72] Error: We’ve run into a problem'

This worked for me — reset Wifi/Network settings:

1. Open System Preferences
2. Open Network
3. Highlight Wifi in the left hand side list
4. Click the minus (-) button at the bottom of the connections list
5. Restart your Mac
6. Reopen Network preferences
7. Click the plus (+) button at the bottom of the connections list
8. Select wifi
9. Turn Wifi on and connect to your preferred network
10. Restart the Music App — hey presto!

More detailed breakdown

https://www.lifewire.com/reset-network-settings-on-mac-5184072

Called support i had 2 subscribers they deleted one fixed problem

For me it works as follow:

• Quit Apple Music
• Sign out from iCloud
• Restart MBP
• Sign in to iCloud
• Wait until I have to select which services I want to use
• Open Apple Music and it works

Finally, but I am very disappointed :(

I had the same problem today and I found the solution. Try to sign out your iCloud account from Apple Music app then sign in again. It works for me. Good luck!

Thank you - this one (sign-out and back in) also worked for me.

ps I had tried the other option of removing network settings and rebooting which did not work.

Thanks, I can solve this solution on My M1 Macbook Air.

iCloud account signout on the Music app and re-login and then work fine.

In my case there was an overall network configuration problem causing the issue. I’d try resetting your applicable network settings if nothing else is working.

Agreed, the desktop app is very buggy.

in the music app, click "jetzt hören". click on a picture to play some music. wait some time, then click on "Alben": now it schoud work

I've cancelled my trial out of sheer frustration so I can't try this anymore... but I got the app.js error specifically when I clicked the account icon in Apple Music on macOS Monterey.

I would then have to force quit the whole program because it'd be stuck in a loop. On my phone Apple Music worked (rather slowly) but I sit most of my working days at my desk and really prefer playing music from the desktop app, over my hifi system.

Will maybe give it another shot in a couple of months, because the catalogue was amazing and I was looking forward to Apple Music suggesting new stuff over time. Oh well.

I've cancelled my trial of Apple Music on account of the bugs. Can't use the desktop app with the same app.js error, and playing tracks in music.apple.com in Chrome or Safari browser give errors too. It also takes ages for a track to get going. The mobile app is fine but also very slow upon first play (though I am willing to pardon that - might be caching).

But I sit at my desk mostly and prefer a standalone app for my music consumption. Am honestly amazed at the buginess and slowness of Apple Music.

Just had this happen after launching the Music app in Listen Now section. It's really annoying having no way of dismissing the error except pressing Retry which does nothing.

I found that you can go to Window and select Switch to MiniPlayer. That then opens up other options from the menu bar, however that error window will remain on top wherever you navigate, so as criszl mentioned the only option is to Force Quit the Music app from the Apple logo or by pressing Command + Option + Esc.

I'm sure Apple has bright software engineers that can fix issues that have been plaguing the Music app since Big Sur. At this point we really don't need any new features add. Let's just focus first on making the app usable. That should be top priority.

I've had the same problem (in Spain), going through the same process, at least 4 call to support... Yesterday, I successfully re-installed Monterey, but the problem persists exactly the same way. The thing is that on the iPhone, music library works well.

I agree with Oliver217, before apple music (to which I just subscribed a month ago) I had an account with SPOTIFY for more than a year, and never had a single issue on any of my Mac product. If they don't solve this type of problems, they'll definitely loose a lot of subscribers.

I'm convinced it has to do with bad quality control on the rewrite of the Music app. I was looking to perhaps switch from Spotify but I'm getting errors all over the place, also in the web interface, in both Chrome and Safari. The slowness didn't impress either, so I've cancelled my trial only 2 days in.

I have this exact problem. I also signed up for Apple One and I'm in the 1 month trial.

I've tried logging in/out of my iCloud account in System preferences, and I've tried logging in/out of the account in the Music app. I've also tried deleting the preference files for the app. Still the same problem.

Works fine on iOS devices and HomePod, but I can't get it to play anything in the Music app on my MBP 14". I get the app.js[2013:72] error when clicking the user symbol, and most of the time nothing happens when I try playing songs. But once or twice I've gotten an error saying something like "Apple Music is not active on this device" (not sure that's exactly what it says I haven't saved the error and it was a while since I got it now)

I can stream from my iPhone to my Macbook fine though... 😂

I guess something may have changed. I just got the message for the first time. I had re-installed my Monterey because I suddenly ran out of space, partially because of the snapshots filling up my space. I got it working, got the error tonight and I was able to close Music and then reopen it without problems. At least I did not need any highly technical solutions, I just hope it does not come back again soon.