Error in Apple Music on Monterey 12.2 - 'app.js[2031:72] Error: We’ve run into a problem'

There is an error in Apple Music when accessing My Account using the icon in the 'Listen Now' screen. There is a separate thread that claims this has been solved, but as other posts on that thread disagree with the solution I am starting a new thread hoping that Apple will see and address this.


When I click the My Account icon, I get the error shown:



Clicking 'Retry' has no effect. The only way to quit Music when this error occurs is to Force Quit from the Apple menu.


I spent some time on the phone to Apple Support a couple of days ago, including screen sharing with a Mac engineer when it was escalated to the Mac team. He said this is a known issue for which - at the moment - there is apparently no fix. The support engineer took me through using a test account to login, then using Safe Mode, none of which worked. The next step was going to be re-installing Monterey - but we agreed that it might be prudent to wait a few days for a less invasive fix!


One other piece of context that might be relevant is that I signed up for a free trial of Apple One prior to seeing this error. I have had an Apple Music subscription previously several months ago, but this was not current.

Posted on Feb 2, 2022 4:49 AM

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Posted on Feb 2, 2022 11:30 PM

This worked for me — reset Wifi/Network settings:


  1. Open System Preferences
  2. Open Network
  3. Highlight Wifi in the left hand side list
  4. Click the minus (-) button at the bottom of the connections list
  5. Restart your Mac
  6. Reopen Network preferences
  7. Click the plus (+) button at the bottom of the connections list
  8. Select wifi
  9. Turn Wifi on and connect to your preferred network
  10. Restart the Music App — hey presto!


More detailed breakdown

https://www.lifewire.com/reset-network-settings-on-mac-5184072

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Error in Apple Music on Monterey 12.2 - 'app.js[2031:72] Error: We’ve run into a problem'

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