Error in Apple Music on Monterey 12.2 - 'app.js[2031:72] Error: We’ve run into a problem'
There is an error in Apple Music when accessing My Account using the icon in the 'Listen Now' screen. There is a separate thread that claims this has been solved, but as other posts on that thread disagree with the solution I am starting a new thread hoping that Apple will see and address this.
When I click the My Account icon, I get the error shown:
Clicking 'Retry' has no effect. The only way to quit Music when this error occurs is to Force Quit from the Apple menu.
I spent some time on the phone to Apple Support a couple of days ago, including screen sharing with a Mac engineer when it was escalated to the Mac team. He said this is a known issue for which - at the moment - there is apparently no fix. The support engineer took me through using a test account to login, then using Safe Mode, none of which worked. The next step was going to be re-installing Monterey - but we agreed that it might be prudent to wait a few days for a less invasive fix!
One other piece of context that might be relevant is that I signed up for a free trial of Apple One prior to seeing this error. I have had an Apple Music subscription previously several months ago, but this was not current.
