Airpods Pro!!!

I got an Airpods Pro as gift in December 2021. Branded

new!!!

I used them few days and after started the problems of

disconnecting, not working with siri sometimes, playing music suddenly, sending not clear voices with

chatting apps, the record looks like I am sitting in a pipe! I contact apple

service in Nicosia, Cyprus. We had 2 weeks of non-stop calls and they tried to

help me remotely to update the version, by resetting them, after playing music

for 30 seconds, after charging them for 30 minutes and other things also! It

doesn’t work! So the technical support told me to visit Istorm shop in Limassol

which is the pick up point in this city for apple service and they should make

a fast diagnostic and replace them because it is a defect from apple. So, I took

the airpods to istorm, and  after the

manager or the store checked the serial number on the box, on the  Airpods and on the charging case, he gave me a

printed document from the shop, where is indicated the serial number and the

model and my contact information and name. And he told me, it needs 10 working

days. After 10 days of course no calls and emails from their side! So I decided

to call them, the answer was: we don’t have any information about them yet. It passed

one more week. I decided to go to the istorm shop in Limassol city. So they

sales manager told me I don’t have any information about your product in the

system! Come tomorrow. I called the second day, new sales manager in talking to

me on the phone! Sir you airpods are fixed and they need 48 hours to be shipped

from Nicosia to Limassol, we will call you when they will arrive! 4 days no

calls! I visited the shop again! New person from staff is telling me: Sir your

airpiods are in Nicosia in the service, the problem was the battery of your

charging case! So the service is waiting for the batteries coming from Poland

with a ship because it is not allowed to bring them with an airplane! Finally I

got an answer! 2 weeks more, I am calling this time the apple service in

Nicosia to know what is happening! They told me will check and let you know! Yep!

The second day they told me to call istorm Limassol my Airpods are there and

ready! I called the shop again and they asked to come and take them! So I went

there and I got my airpods with a paper from the service company IQ Services. They

are responsible of the diagnostic and service of apple products in Cyprus!

With the

following phrases:

Charging

case does not charge Wired

The device

is not apple original

Case and

airpods inside are counterfeit

Repair cancelled.

So here I got

the JACKPOT!!!!

I checked on

apple.com the serial number of the airpods, box and charging case, all of them same.

I can see

my airpods registered in my apple ID and find my iphone.

I checked friend’s

Airpod, same box, same sizes, connecting to the iphone the same, I didn’t see

any difference at all!

Even the

sales manager of istorm was in shock when he saw the results of the IQ

services!

And repeating

again! The first man of the technical support of apple told me they should be

replaced because they have a defect! And also every time I was calling apple support

in Nicosia they were asking about the serial number of the products and if it

was fake I think they can know that!

So please

can somebody help me! Because I am with original airpords branded new but with

defect and a company decide to know fix them or replace them or even proof that

they are FAKE? i need apple contact email!

[Image Edited by Moderator to Remove Personal Information]