I originally purchased premium family and my two other users do not have full access

Hi gMeola, We appreciate you reaching out to us. We understand that other members of your Family Sharing are unable to use a family subscription.

We’d like to gather additional details that may help us be in a better position to assist you.

Would you please tell us which subscription you purchased?

Did you enable that subscription to be shared?

If you are using an iOS or iPadOS device, you can go to Settings > tap your name > Family Sharing.

In the meantime, we recommend that you make sure that your Family Sharing is set up correctly.

Set up Family Sharing on iPhone

Take care!