System Crashing / Cannot Update

Update: Worked with support, determined it is probably a hardware fault requiring repair. Erasing the hard drive essentially bricked the system, since it can't be installed back onto it in recovery mode. I was hoping to put off either repair or buying a new one due to weather and covid, since I could still listen to podcasts and have limited usage. However, that option is now gone. If you don't want to have to send it in for repair immediately, do not follow support's instructions to erase the hard drive.

I deleted Clean Up My Mac right after I downloaded it and ran the malware check. I contacted support and they advised me to make a Time Machine backup and erase the hard drive via Disk Utility in Recovery Mode. I did that, but the problem persists when I attempt to reinstall the OS via Recovery Mode. Acts like it's mostly downloaded, but the status bar won't move and it eventually crashes. Standard startup is the folder with ? symbol on it. So, I went from a partially functional computer to a nonfunctional computer. I'm getting set up with a call back from the senior team, hopefully. If anyone else has this issue, maybe do not erase your hard drive.

Update #2: Just got back my macbook back from the service center and guess what... still broken. They sent it back installed with Catalina installed as the OS for some reason. No phone call, no email, no contact whatsoever from the repair center. It crashes at the exact same spot on the Monterey update. I'm in contact with support working my case.

Update #3: Was able to run a diagnostic tool with a specific time stamp and uploaded that to support and sent that data to the engineers. Turns out, it's a fault in the SSD, but it's not registering in the any of the standard diagnostic tools. Sent it in for the 2nd time and got it back yesterday after they replaced the logic board. Three to four hours later after restoring from back up, my computer is back to normal and up to date... except it won't charge anymore. Shows the AC adapter is plugged in, but clearly states "battery is not charging" and the percentage never increases from where I last left it (currently 77%). About this mac system report says the battery is normal. It was fine when I sent it in. So, now it's off for a 3rd trip to the service center where I was told it will be promptly wiped again. Not sure my external hard drive will survive another restore and I know it probably isn't very good for my new SSD drive either.