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I can’t get my iPad to update? Is it to old? When I tried to chat with apple it says cannot support the serial number

I can’t get my iPad to update? Is it to old? When I tried to chat with apple it says cannot support the serial number when asked what device I am going to chat about

iPad Air, iOS 12

Posted on Feb 4, 2022 6:40 PM

Best reply

muguy

Level 9

77,371 points

Posted on Feb 4, 2022 7:58 PM

If you have an original iPad Air, it cannot be upgraded as it is too old.

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I can’t get my iPad to update? Is it to old? When I tried to chat with apple it says cannot support the serial number

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