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My MacBook’s LCD crack after I woke up and I did nothing!

i bought my Mac a month ago and I have super cared my thing without any damage or falling. Yesterday I just did my usual work like using my Mac and put it on my desk and didn’t do anything. And after that night,I opened my laptop to work and there’s rainbow lines on my screen and I was so shocked since it didn’t damage anything last night and just my lcd internally cracked once in a blue moon. And I called back to Apple Service and they told me that it was my fault that I might shut the lid with pressure. I am a hundred percent sure that I carefully worked with my Mac. Without doing anything on my stuff , now I need to pay extra money to fix it since this damage wasn’t allowed to apple’s warranty.Have you guys ever experienced that too? I feel so unfair for that I have to pay out of my pocket to fix it which isn’t even my fault.

MacBook Pro 13″, macOS 11.5

Posted on Feb 5, 2022 6:23 AM

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Question marked as Best reply

Posted on Feb 5, 2022 7:32 AM

q247 wrote:

i bought my Mac a month ago and I have super cared my thing without any damage or falling. Yesterday I just did my usual work like using my Mac and put it on my desk and didn’t do anything. And after that night,I opened my laptop to work and there’s rainbow lines on my screen and I was so shocked since it didn’t damage anything last night and just my lcd internally cracked once in a blue moon. And I called back to Apple Service and they told me that it was my fault that I might shut the lid with pressure. I am a hundred percent sure that I carefully worked with my Mac. Without doing anything on my stuff , now I need to pay extra money to fix it since this damage wasn’t allowed to apple’s warranty.Have you guys ever experienced that too? I feel so unfair for that I have to pay out of my pocket to fix it which isn’t even my fault.


An external monitor is an option.


Check your coverage

https://support.apple.com/my-support



If you want it repaired take it in—

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country





If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html



Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

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2 replies
Question marked as Best reply

Feb 5, 2022 7:32 AM in response to q247

q247 wrote:

i bought my Mac a month ago and I have super cared my thing without any damage or falling. Yesterday I just did my usual work like using my Mac and put it on my desk and didn’t do anything. And after that night,I opened my laptop to work and there’s rainbow lines on my screen and I was so shocked since it didn’t damage anything last night and just my lcd internally cracked once in a blue moon. And I called back to Apple Service and they told me that it was my fault that I might shut the lid with pressure. I am a hundred percent sure that I carefully worked with my Mac. Without doing anything on my stuff , now I need to pay extra money to fix it since this damage wasn’t allowed to apple’s warranty.Have you guys ever experienced that too? I feel so unfair for that I have to pay out of my pocket to fix it which isn’t even my fault.


An external monitor is an option.


Check your coverage

https://support.apple.com/my-support



If you want it repaired take it in—

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country





If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html



Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

Feb 24, 2022 7:39 AM in response to q247

YES ! my macbook was FINE not even 24 hrs ago , I wake up and there are rainbow lines all over my screen …. and i did absolutely nothing to it , it’ll be a year coming up soon since i’ve had this computer , i take care of it so i’m veryyy confused , they don’t fix this damage under apple warranty ????!!

My MacBook’s LCD crack after I woke up and I did nothing!

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