Return address & trade in credit

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Level 1

5 points

Return address & trade in credit

I purchased a new MAC computer with the understanding that Apple would send a trade-in shipping kit for me to return my old MAC & receive a $290.00 credit. TWO trade-in kits later - both arrived without a shipping label. I am now waiting to receive a THIRD kit so that I can return my original MAC via post.

I do not need these boxes, what a waste of resources. I could not get the support team to email a shipping label.

Anyone else have similar issues with their trade-ins?

iMac 21.5″ 4K, macOS 10.15

Posted on Feb 5, 2022 11:26 AM

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Answer 1

rkaufmann87

Level 10

148,488 points

Feb 5, 2022 1:41 PM in response to 28Vasco

You are not looking closely for the shipping label, it is under the label used to ship the return box to you.

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Answer 2

28Vasco Author

Level 1

5 points

Feb 5, 2022 2:58 PM in response to rkaufmann87

Many thanks for your reply however, the two boxes came with a stick-on UPS label - to myself, from AI. There is no other labels; no plastic bag holding another label; nor a label on the inside of the box.

If I was to drop the box at a UPS store, they would bring it to my house as the label is addressed as SHIP TO - then my name.

Very frustrating for something so simple.

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Return address & trade in credit

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