Usually highly dependable Brother PTouch Editor immediately crashes on opening after installing Monterey 12.2

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Level 1

12 points

Usually highly dependable Brother PTouch Editor immediately crashes on opening after installing Monterey 12.2

After installing Monterey 12.2 today the Brother printer software for my P Touch QL 570 label printer which I have used through many OS updates immediately crashes on attempting to open. Installed QL 570 firmware patch from Brother website for 12.2. Brother advises all other applicable latest running and operating software (PTouch editor) is now only available free from the Apple store. I already had the latest version of that before Monterey installed, but after it repeatedly crashed I deleted and downloaded it again.That did not solve the problem. Latest software available through Apple store was last revised 7 months ago. Any suggestions on what to do now?

Posted on Feb 5, 2022 2:03 PM

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Answer 1

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Meg The Dog

Level 6

13,567 points

Feb 5, 2022 2:49 PM in response to ncgent

Currently using a Brother QL-500 with P-Touch Editor 5.3.6 from the app store on Monterey 12.2 without issue.

Go to System Preferences > Security & Privacy and make sure P-Touch Editor has been granted Full Disk Access and access to Files and Folders:

MtD

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Answer 2

ncgent Author

Level 1

12 points

Feb 5, 2022 4:00 PM in response to Meg The Dog

Thank you, that fixed my problem. App did not appear in Full Disc Access (and was not offered as a selection when I tried to add it +) but it did in Files and Folders.

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Usually highly dependable Brother PTouch Editor immediately crashes on opening after installing Monterey 12.2

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