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Powerbeats Pro and Beats fit pro keeps on disconnecting after 30 seconds ios 15.3

My Beats earphone keeps on disconnecting after 30 seconds and I have to re connect or pair the earphones again. It’s frustrating on ios 15.3. Tried with iPhone 13 Pro Max and iPad Pro. Both running on 15.3

iPhone 13 Pro Max

Posted on Feb 5, 2022 2:55 PM

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Question marked as Top-ranking reply

Posted on Mar 22, 2022 8:15 AM

I have this same issue but unfortunately your suggestion didn’t work. @apple this has rendered these brand new beats useless. Not impressed.

8 replies

Feb 6, 2022 1:23 PM in response to RamNori

Hello RamNori, 


We understand that Bluetooth headphones, in this case Beats Powerbeats Pro and Beats Fit Pro, are disconnecting. 


Here are some steps to get started with - 

Toggle Bluetooth off and back on in Settings (not Control Center). 

Restart your iPhone and iPad

Reset the Bluetooth accessory Reset your Beats earphones


Additionally, please be sure there is no interference that may be impacting the situation. The following article goes over what can be interference, possibly a few things you may not have considered - Resolve Wi-Fi and Bluetooth issues caused by wireless interference


Thanks. 

Feb 6, 2022 1:45 PM in response to RamNori

RamNori, 


Were you able to review the interference link as well? This one is important because, so far, we have no isolation on the situation. It’s occurring on multiple devices with multiple earphones. We need to be able to narrow things down. 


This article, under the section ‘How to reduce wireless interference’ goes over sources that may cause interference and also some steps you can take. Resolve Wi-Fi and Bluetooth issues caused by wireless interference.


Thank you.

Feb 7, 2022 3:15 PM in response to RamNori

RamNori, 


As mentioned previously, isolating this situation is needed. With that in mind, let’s focus on your Beats. Could you please pair them a device in another location, not your iPhone or iPad and see how they behave? A few things to note are whether you’re performing the same tasks on that device such as listening to music from a certain app or placing the device in one place and walking away or placing the device in a pocket, etc. If they do disconnect, do they show as Not Connected in the Bluetooth settings of the device or are they still connected but no audio is playing? 


Thanks. 

Powerbeats Pro and Beats fit pro keeps on disconnecting after 30 seconds ios 15.3

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