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My phone isn’t working properly.

My phone has randomly stopped working. Keeps buzzing randomly and showing a loading sign. If i hold the buttons to turn my phone off, it just goes to the apple sign turns on for about 30 seconds and goes back to the loading sign by the time i get to put my passcode in. I need help asap!


iPhone 12 Pro, iOS 15

Posted on Feb 5, 2022 4:13 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2022 8:02 PM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Feb 5, 2022 8:02 PM in response to sophiescottnessie7

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

My phone isn’t working properly.

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